Operations Team Member

hace 5 días


San José, San José, Costa Rica Wns Global Services A tiempo completo

About Us

WNS Global Services is a leading Business Process Management (BPM) company. We provide end-to-end business solutions to clients across various industries, leveraging our expertise in BPM and domain-specific knowledge.

Our Mission

We strive to deliver exceptional service quality to our clients by fostering a culture of innovation, collaboration, and excellence. Our goal is to empower our clients to outperform by providing impactful solutions that drive agility and efficiency in their business processes.

Circle of Values

At WNS, we are guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, and Excellence. These values shape our organizational behavior and ensure that we maintain the highest standards of professionalism and ethics.

The Role

We are seeking a skilled Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for providing exceptional customer service through inbound calls, resolving customer issues, and escalating complex problems to the appropriate resolver groups. Your technical competency and knowledge of identified technologies will enable you to provide extended support on products or technologies when required.

Key Responsibilities

  • Respond to inbound calls from customers in a timely and professional manner
  • Resolve customer issues efficiently, escalating complex problems to resolver groups as necessary
  • Provide extended support on identified technologies or products
  • Maintain accurate records of customer interactions and issue resolutions

Qualifications and Skills

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Excellent communication and interpersonal skills
  • Technical proficiency in identified technologies and products
  • Ability to work in a fast-paced environment and prioritize multiple tasks

Benefits

As a valued member of our team, you can expect a range of benefits, including opportunities for career growth, professional development, and recognition for outstanding performance. We also offer a competitive compensation package and a collaborative work environment that fosters innovation and teamwork.



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