Leadership Team Member

hace 2 días


San José, San José, Costa Rica Support Services Group A tiempo completo

**About Us:** Support Services Group is a dynamic organization that delivers excellent support services to various industries. Our team is committed to excellence and innovation.

Job Description: We are seeking a skilled Senior Supervisor to manage our operations. The ideal candidate will have a strong background in team leadership, process development, and customer service.

Main Responsibilities:

  • Manage the production floor development of key clients to ensure high levels of customer satisfaction.
  • Build, develop, and guide high-performing teams to achieve business objectives.
  • Analyze and maintain all Client Service Level Agreements to ensure compliance.
  • Proactively execute strategies to achieve team goals and objectives.
  • Develop and maintain excellent knowledge and understanding of account business, competitors, and industry trends.
  • Rretain agents and build strong relationships to improve customer loyalty.
  • Communicate and coordinate with internal teams to meet business objectives.
  • Support agents to improve their performance and reach targets.

Requirements:

  • Experience in team leadership, process development, and customer service.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Intermediate-Advanced level of Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.).
  • Advanced written and spoken Spanish and English language.

English Proficiency: B2+ or above

Location: Sabana Sur or Heredia


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