Cybersecurity Operations Team Member

hace 6 días


San José, San José, Costa Rica Atlas Hxm A tiempo completo

We're passionate about creating a borderless world where businesses can thrive globally. At Atlas Hxm, we're committed to delivering innovative HR solutions that simplify international growth.

**The Ideal Candidate**

We're seeking a talented Global Support Specialist to join our team. As a dedicated support specialist, you will be responsible for collaborating with system administrators to prevent system downtime, ensuring customer satisfaction, and performing quality work on all services requests.

**Key Responsibilities**

- Collaborate with system administrators to prevent system downtime
- Ensure customer satisfaction and perform quality work on all services requests
- Install, upgrade and troubleshooting of Accounting/Tax software such as QuickBooks etc.
- Managing user accounts on Servers/Domain.
- Troubleshooting and Maintenance of Terminal Servers
- Familiar with Client/Server Architecture
- Need to reply support tickets or route to the respective team.
- Troubleshooting as per preliminary guidelines to resolve the issue.
- Deployment of service releases, patches, requests and customization

**What We Value**

- NEVER SETTLE - You are a bar-raiser who is never content with the status quo nor second place.
- THIRST FOR KNOWLEDGE - What you don't know yet thrills you.
- LOVE WHAT YOU DO - We're in the business of making global expansion easier using revolutionary HR tech.
- BOLD MOVES - You're pumped to be part of building something from the ground up for a high-growth tech company.

],

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