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Cybersecurity Expert
hace 1 semana
At Microsoft, we are dedicated to empowering every person and organization on the planet to achieve more. As a member of our Customer Service & Support (CSS) organization, you will play a critical role in building trust and confidence for every person and organization through delivering a seamless support experience.
About This RoleThis position is part of our newest CSS organization - Security, Compliance, Identity and Management (SCIM) - which was created to further enable our commitment to our company's collective Security strategy and our ability to handle these critical customer needs from start to finish.
Responsibilities- Assess the technical and professional capabilities of support staff and assist in developing training plans to address identified gaps.
- Perform case reviews to ensure process compliance.
- Mentor engineers on effective collaboration (cross-team and cross-technologies/lines of business) and quality case handling standards.
- Contribute to customer self-help and volume deflection initiatives.
- Analyze trends (e.g., case types, volumes) and collaborate with stakeholder teams to provide product and process improvement feedback.
To be successful in this role, you will need:
- 5+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience OR Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 5+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience.
- 3+ year(s) prior product, customer support AND/OR technical support experience in the following: Exchange Online Protection, Exchange Message Trace, Attack Simulation training, Threat policies: Spam, Phishing, Malware, Safe Attachments & Safe Links, Message Header Analyzation, Automated Investigation and Response (AIR), Advanced Hunting, Threat Intelligence, Incidents & Alerts.
Certifications: Microsoft Certified: Azure Fundamentals (AZ-900) and Microsoft Certified: Cybersecurity Architect Expert (SC-100)
Language Qualification: English Language: fluent in reading, writing and speaking.
