Team Lead
hace 6 días
About Our Team
We are looking for a skilled Team Lead - Seller Onboarding to join our Amzn Support Srvcs Costa Rica team. In this role, you will be responsible for managing a team of 10-15 employees, working closely with program teams, process owners, training, workforce management, analytics, and other teams in RCO.
Key Responsibilities
- Provide leadership and guidance to the teams under supervision
- Manage team members to achieve productivity and quality goals, and meet expected service levels
- Strive for operational excellence and process improvement
Requirements
- Minimum 2-3 years people management experience
- Exposure to voice contact center operations
- Experience in seller supporting or customer-focused fields
- A Bachelor's degree is preferred and/or relevant experience
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