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Customer Experience Team Lead

hace 1 semana


San José, San José, Costa Rica Arht Home Solutions A tiempo completo
About Arht Home Solutions

We are a dynamic company specializing in roofing and exterior renovations.

Job Description

This is an exciting opportunity to lead our customer experience team as a Customer Experience Team Lead.

Key Responsibilities:
  • Lead a remote team of experienced customer service representatives.
  • Maintain high standards of customer satisfaction through effective communication and problem-solving skills.

The ideal candidate will have at least 1 year of solid experience in team management and leadership, preferably in the BPO Industry or Call Center. Sales experience with a high degree of client management is also beneficial.

A strong discipline to work efficiently as a remote team member is essential. Dependable electricity with a backup available and fast, reliable internet are must-haves for this role.

Requirements:
  • CSM Experience: 2 years (required)
  • Fluent English communication skills (written and verbal).

We follow EST time zone and Maryland Time. If you are a motivated individual with excellent leadership skills, we encourage you to apply.