Technical Team Lead

hace 3 días


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

About the Role

We are seeking a highly experienced Technical Team Lead to join our team at Amzn Support Srvcs Costa Rica. In this role, you will be responsible for managing a team of support engineers by guiding them through support procedures and keeping them engaged.

Key Responsibilities:

  • Manage the performance of 8-10 support engineers through effective one-on-one meetings, coaching, and mentorship.
  • Act as a point of contact for escalated customer issues of a supervisory nature or complex problems.
  • Analyze and troubleshoot recruiting system questions and requests from recruiters, hiring managers, and employees globally.
  • Focus on business requirement analysis with deep functional domain knowledge of recruiting systems to design business solutions.
  • Drive adoption of best practice techniques to communicate with business users, including functional analysis, data flow, and data analysis.
  • Research problems, plan, and recommend solutions to help prioritize system improvements that reduce defects.
  • Monitor metrics, analyze data, and partner with internal teams to identify process and system improvement opportunities.

About You

To be successful in this role, you will need to have prior experience leading a technical team and a background with Applicant Tracking Systems (ATS) and CRM systems or the ability to learn new software quickly.

Requirements:

  • Impeccable customer service focus with a demonstrated desire to exceed expectations.
  • A team player with a solid work ethic.
  • Great organizational skills and attention to detail.
  • Strong interpersonal skills and ability to effectively communicate technical information to internal and external customers or vendors.
  • Robust sense of accountability and sound personal judgment with the capacity to handle confidential information and escalate issues effectively.
  • Proactive and forward-thinking attitude and creative problem-solving ability.
  • A motivated self-starter who can work independently in a fast-paced, ambiguous environment.


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