Customer Care Team Lead
hace 7 días
Job Overview
The Customer Care Team Lead at Emerson plays a pivotal role in ensuring the seamless delivery of exceptional customer experiences. As a key member of the local Business, Engineering, & Support Team organization, you will be responsible for representing the needs and requirements of the Customer Care organization.
Main Responsibilities
- Participate as a Team Leader in the local Business, Engineering, & Support Team organization, representing the needs and requirements of the Customer Care organization
- Communicate issues/concerns/needs of the local team to Americas Customer Care Leader
- Communicate issues/concerns/needs/policy of Costa Rica HR/Management to Americas Customer Care Leader
- Help train new employees on boarded to the Customer Care team
- Approve vacation and special permissions for the team members in Oracle Cloud
- Approve and coordinate performance appraisals for team members in Oracle with collaboration from Americas Customer Care Leader.
- Approve expense reports for Costa Rica team in Oracle.
- 2nd level approver for travel in CWT (1st level approver, Americas Customer Care Leader)
- Be primary point of contact for Costa Rica Team if they have to be out of the office
- Accurately input orders from internal or external customers into Salesforce and/or other systems platforms
- Effectively retrieve, open, validate customer purchase orders prior to inputting in the Salesforce platform
- Perform timely requests to include processing returning material authorizations, credit and debit memo's, address corrections and other customer inquires
- Support software fulfillment to ensure customer receipt of software via licensing platforms
- Support hardware fulfillment as it relates to communicating with customer the expected shipping dates and expedited order solutions
- Perform customer set up activities as needed to ensure accurate processing orders and delivery of goods and services
- Perform customer related financial transactions such as credit and debit memos per operating policies and procedures
- Respond to inquiries from various businesses in a timely manner in a solution orientated mindset & manner
- Able to perform in fast paced customer centric environment
- Navigate effectively within multiple tools, receivable systems, and internal processes to deliver accurate and timely deliverables (SAP, Oracle, Salesforce, etc.)
Qualifications
- High School Diploma / GED from an accredited school or institution
- Minimum Experience of 5 years in similar positions in sales support and customer service
- Demonstrate strong computer and analytical skills using the complete Office Package
- Understanding of Global Market relate to Channel Partners, Resellers and End Users.
- Strong Problem-Solving skills
- Ability to work under pressure and high demand
- Teamwork
- Ability to work effectively within cross functional teams and navigate through a global regional matrix structure and help achieve results in timely manner when answers are coming from different country
- Great interpersonal and Communication skills with customers, teammates and local or external leaders
- Good handling of time management
- Be disciplined, organized, and have consistency
- Self-starter - excited and willing to be start of a "startup" division of commercial operations
- Able to work without direct supervision and having "can do" attitude
- Flexible, self-motivated, and enthusiastic in local language
- Written and verbal English skills
- Autonomy and proactivity
- Multitasking abilities
- High sense of urgency and detailed oriented
- Experienced working with SAP & Sales Force
-
Patient Care Specialist
hace 4 días
San José, San José, Costa Rica Steward Health Care A tiempo completo**About the Role**As a Patient Care Specialist at Steward Health Care, you will be responsible for providing exceptional patient care and support to our patients and their families.**Key Responsibilities**Deliver high-quality patient care and assistance with daily activities.Work collaboratively with the healthcare team to ensure seamless patient...
-
Customer Care Director
hace 1 semana
San José, San José, Costa Rica Nitel A tiempo completo**the gig**You lead a team of Inside Sales/Customer Care Specialists and are focused on providing an excellent customer experience for new and existing customers and you serve as an escalation point for major customer issues.You and your team have the opportunity provide customers with creative solutions and to improve customer.You direct and oversee all...
-
Customer Care Team Lead
hace 4 días
San José, San José, Costa Rica Sendwave A tiempo completoCompany OverviewSendwave is a pioneering financial technology company dedicated to making international money transfers seamless and affordable. Our mission is to connect people across borders, fostering stronger relationships between family and friends. By leveraging cutting-edge technology and a commitment to customer satisfaction, we aim to revolutionize...
-
Customer Care Team Lead
hace 4 semanas
San José, San José, Costa Rica Emerson A tiempo completo**Responsibilities**- Leads team members, foster their professional development and growth, and promote teamwork and cooperation- Serves as the first point of escalation for team members when problems or issues arise with systems use or operation.Provides escalation support by giving guidance in problem solving customer issues.Use all available resources to...
-
Customer Experience Team Lead
hace 4 días
San José, San José, Costa Rica Arht Home Solutions A tiempo completoAbout Arht Home SolutionsWe are a dynamic company specializing in roofing and exterior renovations.Job DescriptionThis is an exciting opportunity to lead our customer experience team as a Customer Experience Team Lead.Key Responsibilities:Lead a remote team of experienced customer service representatives.Maintain high standards of customer satisfaction...
-
Hr Customer Care Specialist
hace 3 semanas
San José, San José, Costa Rica The Coca-Cola Company A tiempo completoThe Customer Care Specialist maximizes the value of HR Services and Operations by providing world class support for HR services, conducting research and resolution on complex program and policy inquiries, helping solve personnel concerns, processing key on demand data, such as Verification of employment letters and specific reports, for active and former...
-
Senior Specialist, Customer Care
hace 4 semanas
San José, San José, Costa Rica Western Union A tiempo completoSenior Specialist, Customer CareWe're seeking a detail-oriented Senior Specialist, Customer Care to join our Non-Payment Claims team.Your primary responsibility will be to investigate and resolve customer complaints within 20 days. To succeed in this role, you'll need:1-2 years' experience in investigation process flow with tight timeframes.A methodical and...
-
Patient Care Associate
hace 4 días
San José, San José, Costa Rica Steward Health Care A tiempo completoJob Description:This is a critical role in our healthcare team, requiring an individual with strong interpersonal and technical skills to provide top-notch patient care.Responsibilities:Assist patients with daily living activities, such as bathing, dressing, and ambulationMaintain a clean and safe environment for patients and staffRespond to patient call...
-
Team Lead for Customer Experience
hace 6 días
San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completoBecome a part of our dynamic team as a Team Lead for Customer Experience. In this role, you will lead a team of customer service professionals and be responsible for delivering exceptional customer experiences.Key responsibilities include:Leading and managing a team of customer service representativesDeveloping and implementing strategies to improve customer...
-
Senior Specialist, Customer Care
hace 2 semanas
San José, San José, Costa Rica Western Union A tiempo completo**Senior Specialist, Customer Care **- **Santa Ana, Costa Rica**Are you looking to play a key role in helping tackle money laundering and other financial crime?Are you ready to unleash your potential in a global business that is committed to moving money for better?Join Western Union as an Senior Specialist, Customer Care.**Western Union powers your...
-
Customer Care Associate
hace 4 semanas
San José, San José, Costa Rica Emerson A tiempo completo**As a Customer Care Associate, YOU will**:- Drive material allocation for Systems and Software project and spares requirementsaccording to requestor-expected and supply chain delivery lead times- Own and execute total account management and end-to-end Order FulfillmentProcesses- Establish long-term business relationship with Emerson offices, Business units...
-
Employee Care Manager Lead
hace 7 días
San José, San José, Costa Rica Intel A tiempo completo**Job Overview**This role oversees a team of customer service professionals who deliver HR support to Intel employees across a given region. The Regional Employee Care manager ensures contact center operations meet and exceed expectations while driving process improvements to increase the level of service, deflect volumes, and find more efficient ways of...
-
Customer Service Team Lead
hace 4 semanas
San José, San José, Costa Rica Emerson A tiempo completo**Duties and Responsibilities**To Lead and guide the Customer Service CR team to ensure outstanding customer support.Communicates company goals, safety practices, and deadlines to the team.Motivates team members and assesses performance.Provides help to management and keeps management updated on team performance.Communicates concerns and policies among...
-
Team Lead
hace 3 días
San José, San José, Costa Rica Grupo Preseleccion Ely S.A. A tiempo completoCustomer Service Team Lead EZ Operations is an exciting opportunity to join a fast-growing team of multiple areas of support to the construction industry in the US.We are seeking for fully bilingual Costumer Service Team Lead to join our growing team of a client-oriented operation.This position is responsible to work with us on setting up the Costumer...
-
Oral Health Care Expert
hace 5 días
San José, San José, Costa Rica Costa Rica Dental Team A tiempo completoWe are seeking a skilled Dentist to join our team at Costa Rica Dental Team.The ideal candidate will have experience in prostodontology and be able to work effectively in a fast-paced environment.We value teamwork and collaboration, and we expect our team members to be proactive and communicative.Below are the key responsibilities and requirements for this...
-
Customer Care Administrator
hace 1 semana
San José, San José, Costa Rica Emerson A tiempo completoThe Customer Care Administrator will be part of a team that provides outstanding customer care experience as Emerson's frontline representative.This role is primarily responsible in handling customer contact inquiries and provide appropriate resolution, through the customer's preferred and available communication channels.This role is vital in shaping...
-
Sr. Specialist Customer Care
hace 4 semanas
San José, San José, Costa Rica Western Union A tiempo completo**Senior Specialist, Customer Care - Santa Ana, Costa Rica**Are you ready to use your analytical skills, business acumen, and eye for detail?Do you want to unleash for ability in a global company that is dedicated to moving money for better?Join Western Union as a Senior Specialist, Customer Care**Western Union powers your pursuit.**We are looking for...
-
Senior Specialist, Customer Care
hace 3 semanas
San José, San José, Costa Rica Western Union A tiempo completo**Senior Specialist, Customer Care - Santa Ana, Costa Rica**Are you ready to use your analytical skills, business acumen, and eye for detail?Do you want to unleash for ability in a global company that is dedicated to moving money for better?Join Western Union as a Senior Specialist, Customer Care**Western Union powers your pursuit.**We are looking for...
-
Customer Care Senior Specialist
hace 4 semanas
San José, San José, Costa Rica Western Union A tiempo completo**Customer Care Senior Specialist - Santa Ana, Costa Rica**Are you ready to use your analytical skills, business acumen, and eye for detail?Do you want to unleash for ability in a global company that is dedicated to moving money for the better?Join Western Union as a Senior Specialist, Customer Care**Western Union powers your pursuit.**We are looking for...
-
Customer Service Team Lead
hace 4 días
San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completoJob Description:We are seeking an experienced and skilled Customer Service Team Lead to join our team at Bill Gosling Outsourcing. As a key member of our Helpdesk, you will be responsible for overseeing the activities of all Helpdesk members to ensure that they deliver excellent customer service and provide customer guidance.The ideal candidate will have a...