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Senior Specialist, Customer Care
hace 4 semanas
**Senior Specialist, Customer Care **- **Santa Ana, Costa Rica**
Are you looking to play a key role in helping tackle money laundering and other financial crime?
Are you ready to unleash your potential in a global business that is committed to moving money for better?
Join Western Union as an Senior Specialist, Customer Care.
**Western Union powers your pursuit.
**
We are looking for someone who would be part of the Agent Services team as Senior Specialist, Customer Care you will be responsible for providing technical support for Customers, Agents and/or Services Associates.
**Role Responsibilities**
- You will be responsible for providing technical support for Customers, Agents and/or Services Associates performing complex duties with a high level of technical/business knowledge.
- Work will be a mix of both on-line and off-line duties and will be specific to one of the following functions, Government Sanctions Interdictions (GSI), Agent Victim Fraud (AVF), or Know Your Customer (KYC).
- Will perform inbound and outbound phone interviews with customers, educating and raising awareness about consumers, Agents and/or Services Associates.
- Responsibilities related to AVF are utilized all available tools and analyze relevant information in order to identify if fraud was committed against a WU location.
- Will deliver customer support in relation to identification process by handling the information inquires and handling complaints.
**Role Requirements**
- High School degree is required.
- 0 years of experience required (ability to commit to 4-6 weeks of training required)
- Fluent in the English language is mandatory.
- A strong attention to detail, as well as a sense of initiative and proactivity.
- Outstanding verbal, written, and listening skills.
- The ability to work successfully in a self-motivated team environment.
- A passion for customer service.
**We make financial services accessible to humans everywhere.
Join us for what's next.
**
Western Union is positioned to become the world's most accessible financial services company —transforming lives and communities.
We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe.
More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
**Benefits**
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
