Hair Care Expert Customer Service Representative

hace 2 semanas


San José, San José, Costa Rica Qualfon A tiempo completo

Job Summary

We are seeking a highly skilled Customer Service Representative to join our beauty account team. As a hair care expert, you will provide customer education on devices, user interfaces, and troubleshooting steps.

Key Responsibilities:

  • Provide customer education on devices, user interfaces, troubleshooting steps, and policies in a timely manner.
  • Take control of problems logically and ensure the appropriate customer outcome.
  • Perform advanced hardware troubleshooting, including installation and wiring support.
  • Adhere to internal compliance policy and guidelines established by Qualfon and the client.
  • Document technical customer issues into notes consumable by other users.

Requirements:

  • Advanced English Speaker (90% / C1)
  • Excellent customer service skills
  • Strong conflict resolution skills
  • Attention to detail
  • Communication and interpersonal skills

Benefits:

  • Costa Rica mandatory benefits
  • Scholarship program at Qualfon University (Rochat School of Business)
  • Care Coach program
  • Free access to online learning platforms (LinkedIn and Coursera)
  • Medical benefits through MediSmart for full-time employees
  • Competitive wages plus bonus
  • Opportunities to earn additional income through incentives


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