Senior Specialist, Customer Care

hace 1 día


San José, Costa Rica Western Union A tiempo completo

**Senior Specialist, Customer Care - Santa Ana, Costa Rica**

Are you ready to use your analytical skills, business acumen, and eye for detail?
Do you want to unleash for ability in a global company that is dedicated to moving money for better?
Join Western Union as a Senior Specialist, Customer Care (Portuguese Speaker)

**Motivated by our values: Purpose driven, globally minded, and trustworthy & respectful**

We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations.
We're a team of over 8,000 employees serving 200 countries and territories.
We believe when money moves, better things happen.
**Better starts and ends with the customer**

You will be part of APN Escalation Support team.
Daily tasks include the analysis of escalated cases to provide resolution on complex scenarios related to APN transactions using your knowledge and contacts for the best outcome.
Your role will require managing written communication with SAM organization, Partners, and internal areas while ensuring that an excellent quality service is always delivered.
Your role will not only be vital in ensuring that our processes and procedures are followed but also revising them to find the best approaches and solve or even prevent escalations by providing tools, training, or development to the teams that escalate cases.
Here are some skills, attributes, and qualifications you will have:

- Methodical, detailed and organized.
- Responsibility to work autonomously.
- Problem-solving skills
- Procedure-oriented, customer oriented and quality oriented.
- Ability to follow instructions, procedures, and deadlines.
- English skills(B2+).
- Adhering to regulatory requirements.
- Ensuring documentation integrity.
- Intermediate Microsoft Office and Excel is a plus
- Experience in shared services is a plus

**Join us, and let's connect the world**

We're a company on the move, and we want our people to grow and develop.
You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.



  • San José, Costa Rica Western Union A tiempo completo

    **Senior Specialist, Customer Care - Santa Ana, Costa Rica**Are you ready to use your analytical skills, business acumen, and eye for detail?Do you want to unleash for ability in a global company that is dedicated to moving money for better?Join Western Union as a Senior Specialist, Customer Care.**Motivated by our values: Purpose driven, globally minded,...


  • San José, Costa Rica Western Union A tiempo completo

    **Senior Specialist, Customer Care - Santa Ana, Costa Rica**Are you ready to use your analytical skills, business acumen, and eye for detail?Do you want to unleash for ability in a global company that is dedicated to moving money for better?Join Western Union as a Senior Specialist, Customer Care**Western Union powers your pursuit.**We are looking for...


  • San José, Costa Rica Western Union A tiempo completo

    **Customer Care Senior Specialist - Santa Ana, Costa Rica**Are you ready to use your analytical skills, business acumen, and eye for detail?Do you want to unleash for ability in a global company that is dedicated to moving money for the better?Join Western Union as a Senior Specialist, Customer Care**Western Union powers your pursuit.**We are looking for...


  • San José, Costa Rica Western Union A tiempo completo

    **Senior Specialist, Customer Care - Santa Ana, Costa Rica**Are you ready to use your analytical skills, business acumen, and eye for detail?Do you want to unleash for ability in a global company that is dedicated to moving money for better?Join Western Union as a Senior Specialist, Customer Care**Western Union powers your pursuit.**We are looking for...


  • San José, Costa Rica The Coca-Cola Company A tiempo completo

    **Key Responsibilities**Ensuring proper understanding of employee's needs or concerns, communicating with professionalism while building a trust relationship to become the first and main point of contact for the employees- Conducting appropriate research and analysis according to each request Determine and provide accurate first contact resolution and key on...


  • San José, Costa Rica Kuehne+Nagel A tiempo completo

    You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. - ** Your Role **:Sea Logistics Customer Care Specialist supports customers by providing helpful information, answering questions, and responding to complaints. To provide...


  • San José, Costa Rica Kuehne+Nagel A tiempo completo

    You build and promote great relationships with colleagues, design customer experiences that inspire loyalty.You are the most important pillar of our success.You make the difference.** Your Role**: Sea Logistics Customer Care Specialist supports customers by providing helpful information, answering questions, and responding to complaints.To provide front line...


  • San José, San José, Costa Rica Emerson A tiempo completo

    About Emerson">Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, we help customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and...

  • Critical Care Specialist

    hace 1 semana


    San José, San José, Costa Rica Aspen Medical A tiempo completo

    Aspen Medical is seeking a highly skilled Critical Care Specialist to join our team.OverviewThe ideal candidate will have at least three years of post-graduate clinical experience in paramedicine, emergency medicine, or other acute care settings, including remote medicine. Most recent work experience should be in a clinical setting.ResponsibilitiesThis role...


  • San José, Costa Rica Kuehne+Nagel A tiempo completo

    You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. - ** Your Role **:As Customer Service Specialist within the CCL, you will be responsible for ensuring operational excellence focus as well as serve to provide excellent...

  • Oral Care Specialist

    hace 5 días


    San José, San José, Costa Rica Colgate-Palmolive A tiempo completo

    About Us">Colgate-Palmolive is a leading global consumer products company with a long history of innovation and commitment to excellence. We are dedicated to creating high-quality products that meet the evolving needs of our consumers around the world.">About the Role">We are seeking an experienced Oral Care Specialist to join our team in Central America. As...


  • San José, Costa Rica Kuehne+Nagel A tiempo completo

    You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. - ** Your Role **:As Customer Service Specialist within the CCL, you will be responsible for ensuring operational excellence focus well as serve as provide excellent customer...


  • San José, Costa Rica Kuehne+Nagel A tiempo completo

    You build and promote great relationships with colleagues, design customer experiences that inspire loyalty.You are the most important pillar of our success.You make the difference.- ** Your Role **:As Customer Service Specialist within the CCL, you will be responsible for ensuring operational excellence focus as well as serve to provide excellent customer...


  • San José, Costa Rica Emerson A tiempo completo

    The Customer Care Administrator will be part of a team that provides outstanding customer care experience as Emerson's frontline representative.This role is primarily responsible in handling customer contact inquiries and provide appropriate resolution, through the customer's preferred and available communication channels.This role is vital in shaping...


  • San José, Costa Rica Emerson A tiempo completo

    **Duties and Responsibilities**- Participate as a Team Leader in the local Business, Engineering, & Support Team organization, representing the needs and requirements of the Customer Care organization- Communicate issues/concerns/needs of the local team to Americas Customer Care Leader- Communicate issues/concerns/needs/policy of Costa Rica HR/Management to...


  • San José, Costa Rica Convera A tiempo completo

    Are you passionate about providing a world-class customer experience?Do you want to unleash your potential for a global FinTech that is passionate about moving money for better?Do you want to further your career in Financial Services?If so, join Convera as a Senior Customer Support Specialist.**Motivated by our values**: Customer Champions, Growth Minded,...


  • San José, Costa Rica Kuehne+Nagel A tiempo completo

    You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. - ** Your Role **:As Customer Service Specialist within the CCL, you will be responsible for ensuring operational excellence focus as well as serve to provide excellent...


  • San José, Costa Rica Schoolmint A tiempo completo

    SchoolMint is a parent-school interactions platform helping schools and parents save a lot of money and time by bringing all the manual processes like enrollment, payments, communication and all other interactions to mobile and web.We are looking for a Tech Support Specialist who will provide support to customers in English and Spanish, with a focus on...

  • Customer Care Agent

    hace 1 día


    San José, Costa Rica Infotree Global Solutions A tiempo completo

    The Call Center Specialist position is responsible for answering incoming calls and providing excellent customer service to the client, following program guidelines and call center standards.**General Job Responsibilities**- Knowledge of Dealer Speed, for checking VIN, experience in CDC to view vehicle/customer information.- High level of existing program...


  • San Rafael, Costa Rica Uber A tiempo completo

    The role of Global SORT (social media operations response team) is to ensure Uber provides high-quality social media customer care at scale. A crucial part of this is handling the third-party tool, Sprinklr, that ingests and facilitates all social care messaging! This role will work with the Global Head of SORT to manage all things Sprinklr tooling from a...