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Senior Specialist, Customer Care
hace 1 mes
**Senior Specialist, Customer Care - Santa Ana, Costa Rica**
Are you ready to use your analytical skills, business acumen, and eye for detail?
Do you want to unleash for ability in a global company that is dedicated to moving money for better?
Join Western Union as a Senior Specialist, Customer Care.
**Motivated by our values: Purpose driven, globally minded, and trustworthy & respectful**
We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations.
We're a team of over 8,000 employees serving 200 countries and territories.
We believe when money moves, better things happen.
**Better starts and ends with the customer**
You will be part of the Non-Payment Claims team.
As Specialist, Customer Care you will perform investigations on Non-Payment Claims to provide resolutions to customer within 20 days.
Here are some skills, attributes, and qualifications you will have:
- 1-2 years' experience of investigation process flow with sensitive timeframes.
- Methodical, detailed and organized.
- Sense of urgency and detailed-oriented skills are a must since you will be working with international regulations.
- Responsibility to work autonomously.
- Problem-solving skills
- Procedure-oriented, customer oriented and quality oriented.
- Ability to follow instructions, procedures, and deadlines.
- English skills(B2+).
- Adhering to regulatory requirements.
- Ensuring documentation integrity.
- Intermediate Microsoft Office and Excel is a plus
**Join us, and let's connect the world**
We're a company on the move, and we want our people to grow and develop.
You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.
