HR Customer Care Specialist
hace 2 semanas
The Customer Care Specialist maximizes the value of HR Services and Operations by providing world class support for HR services, conducting research and resolution on complex program and policy inquiries, helping solve personnel concerns, processing key on demand data, such as Verification of employment letters and specific reports, for active and former Coca-Cola employees.
The Customer Care Specialist is responsible for delivering training for new Coca-Cola employees, helping them to familiarize with the basic HR tools and resources available for them. Is also responsible for delivering process, tools training and provide coaching for new hires within the same team.
**What You’ll Do for Us**:
- Ensuring proper understanding of employee’s needs or concerns
- Communicating with professionalism while building a trust relationship to become the first and main point of contact for the employees
- Conducting appropriate research and analysis according to each request
- Determine and Providing accurate first contact Resolution and key on demand data whenever possible
- Managing employee’s end to end cases
- Using the right available tools and documenting all relevant information
- Setting right expectations with the employees and others involved
- Following up when cases need to be escalated with all parties involved
2. The Customer Care Specialist will prepare high volume on-demand key requests such as Verification of employment letters and will make them available for employees within the less possible time. Will also prepare customized reports as required by the organization and answer data interpretation queries. Will improve the reporting capability by identifying repetitive requests and standardizing and programing reports when possible and adjusting to the organization’s specific needs.
3. The Customer Care Specialist is responsible to coordinate and deliver timely training to all New Hires and New Managers in the company in HR related processes, tools and resources available. Is also responsible to keep track of training history. The Customer Care Specialist is responsible for delivering process and tools training to new hires within the same team. Also helps improve team’s expertise, by sharing relevant examples and best practices.
4. The Customer Care Specialist is an expert on all HR related processes, company tools, policies and procedures and BU specifics. The Customer Care specialist will identify any self-training gap, missing or wrong information at the company documentation and/or processes that that need to be optimized and address it immediately as appropriate to ensure gap is closed, reference materials are updated and/or processes are improved. Analyses possible problems or issues and involves proper resources to identify root causes and be able to help implement the right solution. Actively participates in customer satisfaction improvement initiatives.
5. The Customer Care Specialist meets and exceeds quality and productivity metrics while maintaining a constant focus on improving the Customer Experience and attaining high levels of Customer Satisfaction. Each member of the team will work for achieving individual and common goals within the team.
**Qualifications & Requirements**:
- At least 1 year of Customer Service Experience
- Human Resources Experience preferable
- Training delivery/facilitation & coaching experience
- Experience interpreting data analytics to derive business insight and drive Customer value
**Technical Skills**:
- Strong customer service attitude
- Good at task/time management and to follow up on outstanding items
- Strong problem solving and analytical skills
- Strong communication, oral, written, listening and interpersonal skills
- Ability to work well with other team members, and assist in achieving team goals, foster trust, actively work to continuously improve self, and demonstrate commitment to the organization.
- University/Bachelor’s degree
**Language requirements**:
- Spanish 100%
- English 90%
**What We Can Do** **For** **You**
- Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, Fairlife & Topo Chico.
- Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres, restaurant
**Our Purpose and Growth Culture**:
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors - curious, empowered, inclusive and agile - and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose an
-
HR Customer Care Specialist
hace 2 días
San José, Costa Rica The Coca-Cola Company A tiempo completoThe Customer Care Specialist maximizes the value of HR Services and Operations by providing world class support for HR services, conducting research and resolution on complex program and policy inquiries, helping solve personnel concerns, processing key on demand data, such as Verification of employment letters and specific reports, for active and former...
-
Hr Customer Care Specialist
hace 4 semanas
San José, San José, Costa Rica The Coca-Cola Company A tiempo completoThe Customer Care Specialist maximizes the value of HR Services and Operations by providing world class support for HR services, conducting research and resolution on complex program and policy inquiries, helping solve personnel concerns, processing key on demand data, such as Verification of employment letters and specific reports, for active and former...
-
HR Customer Care Specialist
hace 2 semanas
San José, Costa Rica Coca-Cola A tiempo completoThe Customer Care Specialist maximizes the value of HR Services and Operations by providing world class support for HR services, conducting research and resolution on complex program and policy inquiries, helping solve personnel concerns, processing key on demand data, such as Verification of employment letters and specific reports, for active and former...
-
HR Customer Care Specialist
hace 4 semanas
San José, Costa Rica The Coca-Cola Company A tiempo completo**Key Responsibilities** Ensuring proper understanding of employee’s needs or concerns, communicating with professionalism while building a trust relationship to become the first and main point of contact for the employees - Conducting appropriate research and analysis according to each request Determine and provide accurate first contact resolution and...
-
HR Customer Care Specialist
hace 1 día
San José, Costa Rica The Coca-Cola Company A tiempo completo**Key Responsibilities** Ensuring proper understanding of employee’s needs or concerns, communicating with professionalism while building a trust relationship to become the first and main point of contact for the employees - Conducting appropriate research and analysis according to each request Determine and provide accurate first contact resolution and...
-
Senior Specialist, Customer Care
hace 4 semanas
San José, San José, Costa Rica Western Union A tiempo completo**Senior Specialist, Customer Care **- **Santa Ana, Costa Rica**Are you looking to play a key role in helping tackle money laundering and other financial crime?Are you ready to unleash your potential in a global business that is committed to moving money for better?Join Western Union as an Senior Specialist, Customer Care.**Western Union powers your...
-
Director of Customer Experience
hace 3 semanas
San José, Costa Rica Oyster HR A tiempo completo**✨ One platform, a whole world of opportunity**: Right now, the best jobs are limited to people in a handful of the world's wealthiest cities, yet brilliant people are _everywhere_. Driven to overturn the status quo and distribute opportunities equally around the world, Oyster launched its global employment platform to help companies hire, pay, and care...
-
Global Customer Experience Director
hace 4 días
San José, San José, Costa Rica Oyster Hr A tiempo completoAbout Oyster HROyster HR is a global employment platform that empowers companies to hire, pay, and care for talent anywhere. We're driven by the mission to distribute opportunities equally around the world, overturning the status quo of limited job availability in wealthy cities.Our momentum speaks to the power of global employment, and we're just getting...
-
Customer Care Director
hace 3 semanas
San José, San José, Costa Rica Nitel A tiempo completo**the gig**You lead a team of Inside Sales/Customer Care Specialists and are focused on providing an excellent customer experience for new and existing customers and you serve as an escalation point for major customer issues.You and your team have the opportunity provide customers with creative solutions and to improve customer.You direct and oversee all...
-
San José, Costa Rica GRUPO STT A tiempo completoEmployee Lifecycle Management Associate Specialist Position summary The Employee Lifecycle Management team focuses on HR lifecycle support and provides customer service and advisory support to managers, employees, HR and business partners on global HR systems and processes and ensuring end-to-end process completion in line with customer focused principles to...
-
HR Payroll Specialist
hace 2 días
San José, Costa Rica CWT A tiempo completoHR Payroll Specialist - (230000A7) **CWT** is one of the world's leading digital travel management companies and as a Business-to-Business-for-Employees (B2B4E) travel management platform, companies and governments rely on us to keep their people connected - anywhere, anytime, anyhow - and across six continents, we provide their employees with innovative...
-
Global HR Support Specialist
hace 5 horas
San Francisco, Heredia, Costa Rica Auxis A tiempo completoAuxis seeks a highly skilled and detail-oriented HR Services Specialist to join our team. As an HR Services Specialist, you will be responsible for providing exceptional customer service, responding to HR inquiries, and assisting global HR Service partners with various tasks.This role requires excellent organizational and time management skills, as well as...
-
HR Operations Specialist
hace 3 semanas
San José, Costa Rica Gensler A tiempo completoYour Role - As a Gensler HR Operations Specialist, you will support the entire employee lifecycle by handling onboarding, offboarding, compliance, and employee relations processes. You will achieve this by providing a sustainable HR Operations framework to strengthen with the best HR industry practices. - This is an opportunity to be part of building a...
-
Hr Operations Specialist
hace 3 semanas
San José, San José, Costa Rica Gensler A tiempo completoYour Role- As a Gensler HR Operations Specialist, you will support the entire employee lifecycle by handling onboarding, offboarding, compliance, and employee relations processes.You will achieve this by providing a sustainable HR Operations framework to strengthen with the best HR industry practices.- This is an opportunity to be part of building a...
-
Hr Specialist
hace 3 semanas
San Francisco, Heredia, Costa Rica Hakkoda A tiempo completo**ABOUT HAKKODA**Hakkoda is a modern data consultancy empowering data driven organizations.We are experts in helping companies realize the full value of the Snowflake Data Cloud.We provide consulting and managed services in data architecture, data engineering, analytics and data science.We are renowned for bringing our clients deep expertise, being easy to...
-
HR Specialist
hace 3 semanas
San José, Costa Rica Emerson A tiempo completoWe are looking for an HR specialist responsible for supporting the new oracle EPM Implementation. The project consists of the implementation of Oracle EPM, improving Finance Planning and Accounting process. The role will be essential in helping the organizations adapt to the new processes and technology, ensuring that changes are implemented efficiently and...
-
HR Generalist Specialist
hace 4 días
San José, San José, Costa Rica Splunk Old (Read Only) A tiempo completoJob OverviewWe are seeking an experienced HR Generalist Specialist to join our team at Splunk. As a People Consultant, you will play a critical role in supporting HRBPs, with alignment to business teams.This role will involve providing guidance, support, and solutions on a breadth of People related activities requiring expertise and depth. You will also be...
-
HR Operations Specialist
hace 2 días
San José, San José, Costa Rica Crg Solutions A tiempo completo**Job Overview:Crg Solutions is seeking a skilled HR Operations Specialist to join our team. The ideal candidate will have prior experience in human resources and excellent communication skills.**Responsibilities:Employee Onboarding: Manage Workday HR onboarding process, ensure all personnel documents are completed, and employees are successfully set up in...
-
HR Operations Specialist
hace 1 día
San José, San José, Costa Rica Pae Costa Rica A tiempo completoJob ProfileWe are seeking a highly skilled HR Operations Specialist to join our team at Pae Costa Rica. In this role, you will be responsible for executing day-to-day activities and procedures related to staff operations with excellence.You will have end-to-end ownership of cases under administration, follow up with stakeholders to complete tasks in the...
-
Hr Specialist Senior
hace 3 semanas
San Francisco, Heredia, Costa Rica Citi A tiempo completoThe Human Resources (HR) Specialist Senior is an entry level position responsible for contributing to the delivery of day-to-day HR support in coordination with the Human Resources team.The overall objective of this role is to assist in providing a broad range of HR services to client groups within Citi.**Responsibilities**:- Identify opportunities to serve...