Hr Customer Care Specialist

hace 1 día


San José, Costa Rica The Coca-Cola Company A tiempo completo

**Key Responsibilities**
Ensuring proper understanding of employee's needs or concerns, communicating with professionalism while building a trust relationship to become the first and main point of contact for the employees
- Conducting appropriate research and analysis according to each request Determine and provide accurate first contact resolution and key on demand data whenever possible
- Managing employee's end to end cases
- Using the right available tools and documenting all relevant information
- Setting right expectations with the employees and others involved
- Following up when cases need to be escalated with all parties involved
- The Customer Care Specialist will prepare high volume on-demand key requests such as Verification of employment letters and will make them available for employees within the less possible time.
Will also prepare customized reports as required by the organization and answer data interpretation queries.
Will improve the reporting capability by identifying repetitive requests and standardizing and programming reports when possible and adjusting to the organization's specific needs.
- The Customer Care Specialist is responsible to coordinate and deliver timely training to all New Hires and New Managers in the company in HR related processes, tools and resources available.
Is also responsible to keep track of training history.
- The Customer Care Specialist is responsible for delivering process and tools training to new hires within the same team.
Also helps improve team's expertise, by sharing relevant examples and best practices.
- The Customer Care Specialist is an expert on all HR related processes, company tools, policies and procedures and BU specifics.
- The Customer Care specialist will identify any self-training gap, missing or wrong information at the company documentation and/or processes that that need to be optimized and address it immediately as appropriate to ensure the gap is closed, reference materials are updated and/or processes are improved.
Analyses possible problems or issues and involves proper resources to identify root causes and be able to help implement the right solution.
Actively participates in customer satisfaction improvement initiatives.
- The Customer Care Specialist meets and exceeds quality and productivity metrics while maintaining a constant focus on improving the Customer Experience and attaining high levels of Customer Satisfaction.
Each member of the team will work for achieving individual and common goals within the team.
**Basic Requirements**
- Spanish 100%
- English 90%
- At least 3 years in Customer Service Experience
- Experience interpreting data analytics to derive business insight and drive Customer value
- Strong customer service attitude
- Good at task/time management and to follow up on outstanding items
- Strong problem -solving and analytical skills
- Strong communication, oral, written, listening and interpersonal skills
- Ability to work well with other team members, and assist in achieving team goals, foster trust, actively work to continuously improve self, and demonstrate commitment to the organization.
**Preferred Experience & Skills**
- Human Resources Experience
- University/Bachelor's degree
- Portuguese 90%
- Training delivery/facilitation & coaching experience

**Our Purpose and Growth Culture**:
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference.
We act with a growth mindset, take an expansive approach to what's possible and believe in continuous learning to improve our business and ourselves.
We focus on four key behaviors - curious, empowered, inclusive and agile - and value how we work as much as what we achieve.
We believe that our culture is one of the reasons our company continues to thrive after 130+ years.
Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.



  • San José, Costa Rica Western Union A tiempo completo

    **Senior Specialist, Customer Care - Santa Ana, Costa Rica**Are you ready to use your analytical skills, business acumen, and eye for detail?Do you want to unleash for ability in a global company that is dedicated to moving money for better?Join Western Union as a Senior Specialist, Customer Care.**Motivated by our values: Purpose driven, globally minded,...


  • San José, Costa Rica Western Union A tiempo completo

    **Senior Specialist, Customer Care - Santa Ana, Costa Rica**Are you ready to use your analytical skills, business acumen, and eye for detail?Do you want to unleash for ability in a global company that is dedicated to moving money for better?Join Western Union as a Senior Specialist, Customer Care**Western Union powers your pursuit.**We are looking for...


  • San José, Costa Rica Western Union A tiempo completo

    **Senior Specialist, Customer Care - Santa Ana, Costa Rica**Are you ready to use your analytical skills, business acumen, and eye for detail?Do you want to unleash for ability in a global company that is dedicated to moving money for better?Join Western Union as a Senior Specialist, Customer Care**Western Union powers your pursuit.**We are looking for...


  • San José, Costa Rica Western Union A tiempo completo

    **Customer Care Senior Specialist - Santa Ana, Costa Rica**Are you ready to use your analytical skills, business acumen, and eye for detail?Do you want to unleash for ability in a global company that is dedicated to moving money for the better?Join Western Union as a Senior Specialist, Customer Care**Western Union powers your pursuit.**We are looking for...


  • San José, Costa Rica Oyster HR A tiempo completo

    **✨ One platform, a whole world of opportunity**: Right now, the best jobs are limited to people in a handful of the world's wealthiest cities, yet brilliant people are _everywhere_. Driven to overturn the status quo and distribute opportunities equally around the world, Oyster launched its global employment platform to help companies hire, pay, and care...


  • San José, Costa Rica Kuehne+Nagel A tiempo completo

    You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. - ** Your Role **:Sea Logistics Customer Care Specialist supports customers by providing helpful information, answering questions, and responding to complaints. To provide...


  • San José, Costa Rica Kuehne+Nagel A tiempo completo

    You build and promote great relationships with colleagues, design customer experiences that inspire loyalty.You are the most important pillar of our success.You make the difference.** Your Role**: Sea Logistics Customer Care Specialist supports customers by providing helpful information, answering questions, and responding to complaints.To provide front line...


  • San José, Costa Rica Western Union A tiempo completo

    **Senior Specialist, Customer Care - Santa Ana, Costa Rica**Are you ready to use your analytical skills, business acumen, and eye for detail?Do you want to unleash for ability in a global company that is dedicated to moving money for better?Join Western Union as a Senior Specialist, Customer Care (Portuguese Speaker)**Motivated by our values: Purpose driven,...


  • San José, Costa Rica Emerson A tiempo completo

    **Duties and Responsibilities**- Participate as a Team Leader in the local Business, Engineering, & Support Team organization, representing the needs and requirements of the Customer Care organization- Communicate issues/concerns/needs of the local team to Americas Customer Care Leader- Communicate issues/concerns/needs/policy of Costa Rica HR/Management to...

  • HR Specialist

    hace 3 días


    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Company OverviewAmzn Support Srvcs Costa Rica is a dynamic organization committed to delivering exceptional support experiences for Amazon employees.Job DescriptionWe are seeking an HR Specialist to join our team, providing expert support and issue resolution to Amazon Corporate employees via various contact channels. This role offers the opportunity to...


  • San José, San José, Costa Rica Emerson A tiempo completo

    About Emerson">Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, we help customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and...

  • Hr Help Advisor

    hace 1 día


    San José, Costa Rica Coca-Cola A tiempo completo

    The Customer Care Specialist maximizes the value of HR Services and Operations by providing world-class support for HR services, conducting research and resolution on complex program and policy inquiries, helping solve personnel concerns, processing key on-demand data, such as Verification of employment letters and specific reports, for active and former...

  • Critical Care Specialist

    hace 1 semana


    San José, San José, Costa Rica Aspen Medical A tiempo completo

    Aspen Medical is seeking a highly skilled Critical Care Specialist to join our team.OverviewThe ideal candidate will have at least three years of post-graduate clinical experience in paramedicine, emergency medicine, or other acute care settings, including remote medicine. Most recent work experience should be in a clinical setting.ResponsibilitiesThis role...


  • San José, Costa Rica Gensler A tiempo completo

    Your Role - As a Gensler HR Operations Specialist, you will support the entire employee lifecycle by handling onboarding, offboarding, compliance, and employee relations processes. You will achieve this by providing a sustainable HR Operations framework to strengthen with the best HR industry practices. - This is an opportunity to be part of building a...

  • HR Specialist

    hace 20 horas


    San José, Costa Rica Emerson A tiempo completo

    We are looking for an HR specialist responsible for supporting the new oracle EPM Implementation. The project consists of the implementation of Oracle EPM, improving Finance Planning and Accounting process. The role will be essential in helping the organizations adapt to the new processes and technology, ensuring that changes are implemented efficiently and...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job SummaryThe HR Help Desk Analyst will provide professional customer service support, both individually and as part of a project team, with a focus on assisting BAT employees with their HR inquiries and needs offering high levels of customer satisfaction and efficiency.The role involves working as a support for the HR Help Desk Team Lead as a customer...


  • San José, San José, Costa Rica Fragomen A tiempo completo

    Company OverviewFragomen is a leading global immigration services provider with a presence in over 65 countries. We are committed to delivering exceptional results and building long-lasting relationships with our clients.Job DescriptionWe are seeking an HR Operations Support Specialist to join our team in Costa Rica. As a key member of our Americas HR Shared...


  • San José, San José, Costa Rica Pfizer A tiempo completo

    Job OverviewPfizer seeks a highly organized and detail-oriented HR Operations Specialist to join our team. This role is responsible for executing key operational components of the recruitment and onboarding processes, including interview scheduling, coordination, and logistics.


  • San José, Costa Rica Kuehne+Nagel A tiempo completo

    You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. - ** Your Role **:As Customer Service Specialist within the CCL, you will be responsible for ensuring operational excellence focus as well as serve to provide excellent...


  • San José, San José, Costa Rica Crg Solutions A tiempo completo

    At Crg Solutions, we are seeking an experienced HR Generalist Specialist to join our team. This role will be responsible for providing support across various HR functions, ensuring seamless integration and effective communication with internal stakeholders.**Responsibilities:**We are looking for a highly organized and detail-oriented individual to manage the...