Technical Support Specialist

hace 3 semanas


San José, Costa Rica SchoolMint A tiempo completo

SchoolMint is a parent-school interactions platform helping schools and parents save a lot of money and time by bringing all the manual processes like enrollment, payments, communication and all other interactions to mobile and web. We are looking for a Tech Support Specialist who will provide support to customers in English and Spanish, with a focus on helping schools understand SchoolMint and use it correctly and effectively

The Tech Support Specialist will be responsible for making sure schools have a smooth, happy experience with SchoolMint. The position will provide excellent and attentive service, creating a prompt resolution to any issues our customers face.

**Qualifications**

To succeed in this role, you will need:

- 1-2 years of experience in client/customer and/or tech support
- Excellent verbal & written communication skills
- Strong organizational skills; the ability to balance competing priorities and complete all tasks in a timely manner
- Drive and persistence to investigate questions and track down solutions
- Comfort within a fluid and informal environment
- Strong interest in data and technology, especially education technology

These skills will help you really excel in our team:

- The ability to quickly learn new software products, systems, and workflows
- Experience working with customers with a wide range of technical skills
- Experience working with schools and/or school leadership teams

**Benefits**
- Private insurance
- Team lunches once per week
- Referral bonus program
- Casual work environment with people who also know how to have fun
- Stocked kitchen and lounge areas
- Flexible schedule
- Work from home days



  • San José, Costa Rica Smartsheet A tiempo completo

    Energized by solving problems and providing outstanding support? There's never been a better time to join Smartsheet! As a Technical Support Specialist, you will report to one of our Support Team Managers and work with team members across the globe. Your responsibilities will include delivering support to our customers, maintaining high service standards,...


  • San José, San José, Costa Rica Smartsheet A tiempo completo

    Energized by solving problems and providing outstanding support? There's never been a better time to join Smartsheet As a Technical Support Specialist, you will report to one of our Support Team Managers and work with team members across the globe. Your responsibilities will include delivering support to our customers, maintaining high service standards,...


  • San José, Costa Rica Smartsheet A tiempo completo

    Energized by solving problems and providing outstanding support? There's never been a better time to join Smartsheet! As a Technical Support Specialist, you will report to one of our Support Team Managers and work with team members across the globe. Your responsibilities will include delivering support to our customers, maintaining high service standards,...

  • Support Specialist

    hace 3 semanas


    San José, Costa Rica Webxloo, LLC A tiempo completo

    Job Overview: We are seeking a Support Specialist to join our team. The Support Specialist will be responsible for providing exceptional customer service and support to our clients. This is a dynamic role that requires strong communication skills and the ability to analyze and resolve customer issues. **Responsibilities**: - Assist clients with product...

  • Support Specialist

    hace 2 semanas


    San José, San José, Costa Rica Webxloo, LLC A tiempo completo

    Job Overview:We are seeking a Support Specialist to join our team. The Support Specialist will be responsible for providing exceptional customer service and support to our clients. This is a dynamic role that requires strong communication skills and the ability to analyze and resolve customer issues.Responsibilities: Assist clients with product inquiries,...


  • San José, Costa Rica FullStack Labs A tiempo completo

    FullStack is the fastest-growing software consultancy in the Americas. We help organizations like Uber, GoDaddy, MGM, Siemens, and Stanford University build distributed software development teams, and deliver transformational digital solutions. As an employee-first company, we focus on hiring the most talented software designers and developers in the western...


  • San José, Costa Rica Smartsheet A tiempo completo

    Energized by solving problems and providing outstanding support? There's never been a better time to join Smartsheet! As a Technical Support Specialist, you will report to one of our Support Team Managers and work with team members across the globe. Your responsibilities will include delivering support to our customers, maintaining high service standards,...

  • Technical Specialist

    hace 2 semanas


    San José, San José, Costa Rica Inviso A tiempo completo

    Technical Specialist - FTEThe Technical Specialist role within Microsoft's US Technology & Services Center fills a key function within the US Solution Assessment organization, engaging with Microsoft end-customers to guide and support use of primarily Microsoft first-party tools (such as Movere), empowering customers to better understand & manage their...


  • San José, Costa Rica Jumio A tiempo completo

    **Role Purpose**: Jumio is seeking a driven Technical Support professional looking to join our Jumio Technical Support team, based in Costa Rica. As an individual contributor, reporting to the Manager, Jumio Technical Support, you will get the chance to work within an international startup as part of a small team where each and every member's opinion...


  • San José, Costa Rica Teleperformance Costa Rica A tiempo completo

    Are you passionate about customer advocacy and technical support? We are looking for a **Product Support Specialist **to join our team and work directly with customers to provide outstanding technical assistance and product support. Help us ensure our customers have the best experience possible! **Competencies**: Comunication Skills, Customer Advocacy, Tech...


  • San José, Costa Rica SchoolMint A tiempo completo

    SchoolMint is a leader in the K-12 Ed-tech space offering best-in-class SaaS solutions centered on Strategic Enrollment Management. Driven by our mission to help educators create bright, more sustainable futures, SchoolMint provides solutions that help K-12 districts and schools attract and enroll more students and families and retain them for years to...


  • San José, Costa Rica Smartsheet A tiempo completo

    Energized by solving problems and providing outstanding support? There's never been a better time to join Smartsheet! As a Technical Support Specialist, you will report to one of our Support Team Managers and work with team members across the globe. Your responsibilities will include delivering support to our customers, maintaining high service standards,...


  • San José, San José, Costa Rica Teleperformance Costa Rica A tiempo completo

    Are you passionate about customer advocacy and technical support? We are looking for a Product Support Specialist to join our team and work directly with customers to provide outstanding technical assistance and product support. Help us ensure our customers have the best experience possibleCompetencies: Comunication Skills, Customer Advocacy, Tech Savvy,...


  • San José, Costa Rica Teleperformance A tiempo completo

    The Product Support Specialist is an integral member of the Customer Experience team working directly with customers to provide an exceptional customer experience. This role is responsible for providing product support for Insulet OmniPod System (for insulin and injectable drugs). The specialist is the internal advocate for new and current customers needing...


  • San Rafael de Escazú, Costa Rica Roche A tiempo completo

    The Position As a member of the Global Digital Hub Team, you will work to ensure fulfillment of the Global Digital Hub long term outcomes and strategy as well as excellent delivery of our various digital operations priorities. You are responsible for supporting and executing different initiatives, you work with relevant stakeholders on how to further...


  • San José, Costa Rica Smartsheet A tiempo completo

    Smartsheet is looking for an **Escalations Analyst **to join our Technical Support team who will be responsible for assessing and monitoring open customer escalations. This role is critical in ensuring that escalations are routed to the right places and are cataloged and reported to leadership. This role does not interface directly with customers nor will...


  • San José, Costa Rica cloudpay A tiempo completo

    CloudPay is looking for a reliable Associate Customer Support Specialist to provide customer & technical support, along with user administration support, to the AMER internal Payroll & Implementation teams, along with our global Client base. The primary focus will be providing support for the AMER region, however there will also be the requirement to assist...


  • San Francisco, Heredia, Costa Rica DHL A tiempo completo

    Application Support Specialist - SAP FI/COOur SAP team provides both run (support) and build (projects) services for DPDHL customers around the globe.We add value and deliver high quality by utilizing our expertise in SAP modules (FI/CO/AM/MM and more) and related non-SAP technologies (Coupa, Invoicetrack). This gives us the ability to cover whole product...


  • San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Company OverviewAt ServiceNow, our technology is all about making the world function smoothly for everyone, and it's our team that makes it happen. We work quickly because time is of the essence, and we come up with innovative solutions that set us apart. By being part of ServiceNow, you join a group of ambitious individuals who are always curious and...


  • San José, San José, Costa Rica Smartsheet A tiempo completo

    Smartsheet is looking for an Escalation Analyst to join our Technical Support team who will be responsible for assessing and monitoring open customer escalations. This role is critical in ensuring that escalations are routed to the right places and are cataloged and reported to leadership. This role does not interface directly with customers nor will it be...