Social Customer Care, Sprinklr Specialist

hace 3 semanas

San Rafael, Costa Rica Uber A tiempo completo

The role of Global SORT (social media operations response team) is to ensure Uber provides high-quality social media customer care at scale. A crucial part of this is handling the third-party tool, Sprinklr, that ingests and facilitates all social care messaging

This role will work with the Global Head of SORT to manage all things Sprinklr tooling from a technical problem-solving/optimizations perspective and vendor/stakeholder management to improve the tool and SORTs work within it.

**What You'll Do**:

- Work in partnership with the Global SORT Lead to maintain and elevate Uber's Sprinklr environment and ensure the SORT team can continuously increase performance
- Handle the Sprinklr Uber social care platform end to end
- Inclusive of configuration designs, gap identification, reporting needs, workflow fixes, implementing new features, adjusting rules, etc.
- Lead the relationship with Sprinklr to drive platform efficiencies, break-fixes, and new features
- Coordinate the work delivered from Uber’s internal tools support team, and in partnership with our consultant, upskill them to take on more responsibilities (e.g. Sprinklr reporting capabilities)
- Work with regional teams to accurately address their Sprinklr needs (reporting, widget updates, workflow ideas, new features, rule tweaks, break-fixes, etc.)
- Lead implementation of all new Sprinklr tool updates (new rules, workflows, reporting dashes, etc.)
- Lead reporting needs between Sprinklr and Uber teams (A&I, regional program teams, etc.)
- Strengthen Uber's Sprinklr environment
- Build outstanding trainings/practices to improve our internal teams capabilities

**What You'll Need**:

- Strong experience in Sprinklr
- Design, configuration, solve, break-fixes, rule building, optimizations, workflow updates, new feature launches, etc.
- Strong tooling and technical skills
- Strong analytical and data skills
- Solid experience with social media technology
- Excellent written and verbal communication skills
- Ability to work well on solo projects and as a part of a team

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

  • Social Customer Care, Sprinklr Specialist

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Uber A tiempo completo

    The role of Global SORT (social media operations response team) is to ensure Uber provides high-quality social media customer care at scale.A crucial part of this is handling the third-party tool, Sprinklr, that ingests and facilitates all social care messagingThis role will work with the Global Head of SORT to manage all things Sprinklr tooling from a...

  • HR Customer Care Specialist

    hace 4 semanas

    San José, Costa Rica The Coca-Cola Company A tiempo completo

    The Customer Care Specialist maximizes the value of HR Services and Operations by providing world class support for HR services, conducting research and resolution on complex program and policy inquiries, helping solve personnel concerns, processing key on demand data, such as Verification of employment letters and specific reports, for active and former...

  • HR Customer Care Specialist

    hace 2 semanas

    San José, Costa Rica The Coca-Cola Company A tiempo completo

    The Customer Care Specialist maximizes the value of HR Services and Operations by providing world class support for HR services, conducting research and resolution on complex program and policy inquiries, helping solve personnel concerns, processing key on demand data, such as Verification of employment letters and specific reports, for active and former...

  • HR Customer Care Specialist

    hace 4 semanas

    San José, Costa Rica The Coca-Cola Company A tiempo completo

    **Key Responsibilities** Ensuring proper understanding of employee’s needs or concerns, communicating with professionalism while building a trust relationship to become the first and main point of contact for the employees - Conducting appropriate research and analysis according to each request Determine and provide accurate first contact resolution and...

  • Hr Customer Care Specialist

    hace 4 semanas

    San José, San José, Costa Rica The Coca-Cola Company A tiempo completo

    The Customer Care Specialist maximizes the value of HR Services and Operations by providing world class support for HR services, conducting research and resolution on complex program and policy inquiries, helping solve personnel concerns, processing key on demand data, such as Verification of employment letters and specific reports, for active and former...

  • HR Customer Care Specialist

    hace 2 semanas

    San José, Costa Rica Coca-Cola A tiempo completo

    The Customer Care Specialist maximizes the value of HR Services and Operations by providing world class support for HR services, conducting research and resolution on complex program and policy inquiries, helping solve personnel concerns, processing key on demand data, such as Verification of employment letters and specific reports, for active and former...

  • Senior Specialist, Customer Care

    hace 4 semanas

    San José, Costa Rica Western Union A tiempo completo

    **Senior Specialist, Customer Care - Santa Ana, Costa Rica**Are you ready to use your analytical skills, business acumen, and eye for detail?Do you want to unleash for ability in a global company that is dedicated to moving money for better?Join Western Union as a Senior Specialist, Customer Care.**Motivated by our values: Purpose driven, globally minded,...

  • Senior Specialist, Customer Care

    hace 3 semanas

    San José, San José, Costa Rica Western Union A tiempo completo

    **Senior Specialist, Customer Care **- **Santa Ana, Costa Rica**Are you looking to play a key role in helping tackle money laundering and other financial crime?Are you ready to unleash your potential in a global business that is committed to moving money for better?Join Western Union as an Senior Specialist, Customer Care.**Western Union powers your...

  • Senior Specialist, Customer Care

    hace 4 semanas

    San José, San José, Costa Rica Western Union A tiempo completo

    **Senior Specialist, Customer Care - Santa Ana, Costa Rica**Are you ready to use your analytical skills, business acumen, and eye for detail?Do you want to unleash for ability in a global company that is dedicated to moving money for better?Join Western Union as a Senior Specialist, Customer Care**Western Union powers your pursuit.**We are looking for...

  • Senior Specialist, Customer Care

    hace 4 semanas

    San José, Costa Rica Western Union A tiempo completo

    **Senior Specialist, Customer Care - Santa Ana, Costa Rica**Are you ready to use your analytical skills, business acumen, and eye for detail?Do you want to unleash for ability in a global company that is dedicated to moving money for better?Join Western Union as a Senior Specialist, Customer Care.**Motivated by our values: Purpose driven, globally minded,...

  • Junior Customer Service Specialist

    hace 2 semanas

    San Rafael, Costa Rica Swarovski A tiempo completo

    At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. Our Global Business Services (GBS) Office based in San Jose, Costa Rica, is an attractive workplace, which delivers high quality multi-functional services, provides functional expertise, and ensures a continuous improvement of our process portfolio across...

  • Junior Customer Service Specialist

    hace 2 semanas

    San Rafael, Costa Rica Swarovski A tiempo completo

    At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. Our Global Business Services (GBS) Office based in San Jose, Costa Rica, is an attractive workplace, which delivers high quality multi-functional services, provides functional expertise, and ensures a continuous improvement of our process portfolio across...

  • Junior Customer Service Specialist

    hace 2 semanas

    San Rafael, Costa Rica Swarovski A tiempo completo

    Summary of the position: The key purpose of the Junior Customer Service Specialist is to deliver exceptional, seamless customer experience by listening to their needs, respond and solve inquiries efficiently according to guidelines & legislation, ultimately achieve customer loyalty. The Junior Customer Service Specialist should embody the Swarovski Values...

  • Junior Customer Service Specialist

    hace 2 semanas

    San Rafael, Costa Rica Swarovski A tiempo completo

    Summary of the position: The key purpose of the Junior Customer Service Specialist is to deliver exceptional, seamless customer experience by listening to their needs, respond and solve inquiries efficiently according to guidelines & legislation, ultimately achieve customer loyalty. The Junior Customer Service Specialist should embody the Swarovski Values...

  • Trilingual Customer Service Specialist with Italian

    hace 2 semanas

    San Rafael, Costa Rica Swarovski A tiempo completo

    Summary of the position: The key purpose of the Trilingual Customer Service Specialist is to deliver exceptional, seamless customer experience by listening to their needs, respond and solve inquiries efficiently according to guidelines & legislation, ultimately achieve customer loyalty. The Trilingual Customer Service Specialist should embody the Swarovski...

  • Trilingual Customer Service Specialist with French

    hace 2 semanas

    San Rafael, Costa Rica Swarovski A tiempo completo

    Summary of the position: - The key purpose of the Trilingual Customer Service Specialist is to deliver exceptional, seamless customer experience by listening to their needs, respond and solve inquiries efficiently according to guidelines & legislation, ultimately achieve customer loyalty. The Trilingual Customer Service Specialist should embody the...

  • Trilingual Customer Service Specialist with German

    hace 2 semanas

    San Rafael, Costa Rica Swarovski A tiempo completo

    Summary of the position: The key purpose of the Trilingual Customer Service Specialist is to deliver exceptional, seamless customer experience by listening to their needs, respond and solve inquiries efficiently according to guidelines & legislation, ultimately achieve customer loyalty. Trilingual Customer Service Specialist should embody the Swarovski...

  • Customer Care Administrator

    hace 2 semanas

    San José, San José, Costa Rica Emerson A tiempo completo

    The Customer Care Administrator will be part of a team that provides outstanding customer care experience as Emerson's frontline representative.This role is primarily responsible in handling customer contact inquiries and provide appropriate resolution, through the customer's preferred and available communication channels.This role is vital in shaping...

  • Social Media Advisor

    hace 4 semanas

    San José, Costa Rica Dxc Technology A tiempo completo

    The role of this social media advisor will primarily be focused on supporting global campaigns.Social Media Advisor is a masterful storyteller with digital and technical skills that with analytics and paid advertising experience.The Advisor must have in-depth knowledge of the technical usage and functionalities of social media networks, digital platforms,...

  • Junior Trilingual

    hace 2 semanas

    San Rafael, Costa Rica Swarovski A tiempo completo

    Junior Customer Service Specialist At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. Our Global Business Services (GBS) Office based in San Jose, Costa Rica, is an attractive workplace, which delivers high quality multi-functional services, provides functional expertise, and ensures a continuous...