Junior Customer Service Specialist
hace 3 días
Summary of the position:
The key purpose of the Junior Customer Service Specialist is to deliver exceptional, seamless customer experience by listening to their needs, respond and solve inquiries efficiently according to guidelines & legislation, ultimately achieve customer loyalty. The Junior Customer Service Specialist should embody the Swarovski Values and Customer Experience vision.
Job Responsibilities:
- Resolve standard queries and complaints by understanding the customer’s needs, identifying the cause, selecting, and explaining the best solution, escalating, correcting or adjusting as required and following up to ensure full resolution.
- Advise customers on product information including size, color, stock availability and care, as well as available promotions.
- Assist with all online order information requests, including placement and cancellations of online orders, as well as refunds and exchanges.
- Follow communication procedures, guidelines and policies using communication templates where necessary and appropriate.
- Typical workload per day might consist of 20 calls, 20 cases plus 10 chats in average however volumes might vary.
Job requirements:
- Minimum 1 year of work experience in a customer-facing role in multinational contact centers doing inbound and outbound customer service.
- Fluent in English and French speaking and writing C1 of European Framework.
- Comfortable using: Outlook, Microsoft Teams platform, Word, Skype for Business, basic knowledge of excel or similar systems.
- Knowledge of Online business preferred
- Ability to use different systems while assisting a customer.
- Fast learner and understanding of systems and processes.
- Ability to handle complaints and conflicts skills to deliver solutions which might not be preferred by the customer.
-
Junior Customer Service Specialist
hace 3 días
San Rafael, Costa Rica Swarovski A tiempo completoSummary of the position: The key purpose of the Junior Customer Service Specialist is to deliver exceptional, seamless customer experience by listening to their needs, respond and solve inquiries efficiently according to guidelines & legislation, ultimately achieve customer loyalty. The Junior Customer Service Specialist should embody the Swarovski Values...
-
Junior Customer Service Specialist
hace 2 días
San Rafael, Costa Rica Swarovski A tiempo completoAt Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. Our Global Business Services (GBS) Office based in San Jose, Costa Rica, is an attractive workplace, which delivers high quality multi-functional services, provides functional expertise, and ensures a continuous improvement of our process portfolio across...
-
Junior Customer Service Specialist
hace 2 días
San Rafael, Costa Rica Swarovski A tiempo completoAt Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. Our Global Business Services (GBS) Office based in San Jose, Costa Rica, is an attractive workplace, which delivers high quality multi-functional services, provides functional expertise, and ensures a continuous improvement of our process portfolio across...
-
Junior Trilingual
hace 2 días
San Rafael, Costa Rica Swarovski A tiempo completoJunior Customer Service Specialist At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. Our Global Business Services (GBS) Office based in San Jose, Costa Rica, is an attractive workplace, which delivers high quality multi-functional services, provides functional expertise, and ensures a continuous...
-
San Rafael, Costa Rica Swarovski A tiempo completoSummary of the position: The key purpose of the Trilingual Customer Service Specialist is to deliver exceptional, seamless customer experience by listening to their needs, respond and solve inquiries efficiently according to guidelines & legislation, ultimately achieve customer loyalty. The Trilingual Customer Service Specialist should embody the Swarovski...
-
San Rafael, Costa Rica Swarovski A tiempo completoSummary of the position: - The key purpose of the Trilingual Customer Service Specialist is to deliver exceptional, seamless customer experience by listening to their needs, respond and solve inquiries efficiently according to guidelines & legislation, ultimately achieve customer loyalty. The Trilingual Customer Service Specialist should embody the...
-
San Rafael, Costa Rica Swarovski A tiempo completoSummary of the position: The key purpose of the Trilingual Customer Service Specialist is to deliver exceptional, seamless customer experience by listening to their needs, respond and solve inquiries efficiently according to guidelines & legislation, ultimately achieve customer loyalty. Trilingual Customer Service Specialist should embody the Swarovski...
-
Customer Service Specialist
hace 6 días
San José, Costa Rica Arxada A tiempo completoArxada is a pioneering leader with a powerful legacy: Over 120 years of creating specialty chemicals and solutions that potentiate the performance of our customers and their products. Our solutions, our expertise and our support help them to perform better - to be more efficient, more effective and more sustainable. We are passionate about empowering high...
-
Customer Service Specialist
hace 4 días
San José, Costa Rica Arxada A tiempo completoArxada is a pioneering leader with a powerful legacy: Over 120 years of creating specialty chemicals and solutions that potentiate the performance of our customers and their products.Our solutions, our expertise and our support help them to perform better - to be more efficient, more effective and more sustainable.We are passionate about empowering high...
-
Customer Service Specialist
hace 6 días
San Francisco, Heredia, Costa Rica Experian A tiempo completoAbout ExperianAs a global information services company, we help businesses and consumers make informed decisions through our data-driven solutions.We're proud to be recognized as one of the 100 Best Companies to Work for by FORTUNE and a Great Place To Work (GPTW) certified organization.We empower our clients with innovative technology and best-in-class data...
-
Customer Service Specialist
hace 3 días
San José, Costa Rica DSV A tiempo completoIf you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. Job Req Number: 82446 Time Type: Full Time Puesto: Customer Service Specialist, Air Deseable: - Estudiante de Administración Aduanera, Comercio Internacional o similar -...
-
Junior Employee Lifecycle Specialist
hace 3 días
San Rafael, Costa Rica Swarovski A tiempo completoAn attractive work place in the Global Business Services (GBS) spoke of Swarovski, based in San José, Costa Rica. The GBS develops and delivers high quality multi-functional services, provides functional expertise and ensures a continuous improvement of its process portfolio, together with the GBS Office in Gdansk, Poland, the regional GBS Office in APAC...
-
Customer Service Agents
hace 3 días
San Rafael, Costa Rica Pacific Barcode Latin America - Label Printing Solutions A tiempo completoPacific Barcode Latin America is excited to announce more available positions for our new location in Alajuela, Costa Rica. We have had amazing results this first year in Costa Rica, so further expansion is coming! Pacific Barcode Inc. selected Costa Rica as their new site for expanding their business due to rapid growth and opportunities available. You...
-
Customer Service Excellence Specialist
hace 5 días
San José, San José, Costa Rica Convera A tiempo completoAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Excellence Specialist. In this role, you will be responsible for delivering exceptional customer service and quality in accordance with our Service Level Agreements.Key ResponsibilitiesProvide a first line of contact for customers,...
-
Customer Service Operations Specialist
hace 5 días
San Francisco, Heredia, Costa Rica Experian A tiempo completoUnlocking Opportunities through Exceptional SupportAt Experian, we empower businesses to make informed decisions and drive growth. Our Consumer Information Services team is dedicated to delivering innovative solutions that revolutionize the customer credit lifecycle.We're seeking a talented Customer Service Operations Specialist to join our dynamic team! In...
-
Customer Service Specialist
hace 4 días
San José, Costa Rica Dsv A tiempo completoPuesto: Customer Services SpecialistMarítimo-TerrestreDeseable:- Estudiante de Administración Aduanera, Comercio Internacional o similar- Ingles intermedio - avanzadoCaracterísticas y Habilidades:- Habilidades en comunicación- Servicio al cliente- Trabajo en equipo- Trabajo bajo presión- Flexibilidad de horario ( atención de urgencias y necesidades...
-
Customer Service Operations Specialist
hace 5 días
San Francisco, Heredia, Costa Rica Huntsman A tiempo completoCompany OverviewHuntsman Corporation is a leading global manufacturer and marketer of differentiated and specialty chemicals. With a portfolio of thousands of products, we serve a diverse range of consumer and industrial end markets.We operate more than 70 manufacturing, R&D and operations facilities in approximately 30 countries and employ around 9,000...
-
Customer Service Representative
hace 5 días
San José, San José, Costa Rica Convera A tiempo completo**Role Overview**:The Client Support Specialist role at Convera is designed to deliver exceptional customer experiences through timely and efficient handling of pre- and post-transaction queries.**Key Responsibilities**:Keying in transactions, sending customer communications, and processing payments are essential tasks in this role.**Additional...
-
Junior Employee Lifecycle Specialist
hace 1 semana
San Rafael, Costa Rica Swarovski A tiempo completoAt Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. Our Global Business Services (GBS) Spoke Americas, based in Escazú, Costa Ricais an attractive workplace, which delivers high quality multi-functional services, provides functional expertise, and ensures a continuous improvement of our process portfolio,...
-
Customer Service Rep
hace 4 días
San José, Costa Rica Object Technology Solution A tiempo completo**About us**:OTSI is a leading global technology company offering solutions, consulting, and managed services for businesses worldwide since 1999.OTSI serves clients from its 15 offices across 6 countries around the globe with a "Follow-the-Sun" model.Headquartered in Overland Park, Kansas, we have a strong presence in North America, Central America, and...