Trilingual Customer Service Specialist with English

hace 2 semanas


San Rafael, Costa Rica Swarovski A tiempo completo

At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create.

Our Global Business Services (GBS) spoke, based in San José, Costa Rica is an attractive workplace, which delivers high quality multi-functional services, provides functional expertise, and ensures a continuous improvement of our process portfolio, together with the regional spokes and local organizations across the globe.

We are looking for Customer Service Specialist with German and English where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries.

Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.

ABOUT THE JOB

You are an ambassador of our brand. In this role, and together with the team you will:- Nurture customer relationships by understanding the customer needs and resolving their queries- Prepare to support the customer inquiries by studying products and policies and processes,- Improve the quality of service with submissions to improve processes and services yet to be implemented.- Follow-up with customers on issue resolution status- Maintaining sensitive information in compliance with local and regional law (e.g. General Data Protection Regulation (GDPR)- Act as a customer advocate in the organization while interacting with other internal departments

ABOUT YOU

You are a motivated talent and bring along the following background:
- Fluency in German and English (speaking and writing C1)- Fast learner with strong customer service focus- High degree of accuracy and attention to details- Strong communication and cooperation skills- Strong cultural awareness- Experience in handling SAP and/or Service Management Tools (e.g. ServiceNow) - nice to have- A comprehensive understanding of the local culture of supported countries - nice to have- Work experience in a virtual, multi-national set up - nice to have- Knowledge of eCommerce business - nice to have

ABOUT SWAROVSKI
- Swarovski unifies all parts of its organization under one spellbinding idea and brings forward a wondrous new world of crystal craftsmanship. Founded in 1895 in Austria, the company designs, manufactures and sells the world’s highest quality crystal, genuine gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group.
- A responsible relationship with people and the planet has always been an integral part of Swarovski’s heritage. This manifests today in the company’s well-established sustainability agenda with youth-focused education programs and foundations to promote human empowerment and conserve natural resources to achieve positive social impact.



  • San Rafael, Costa Rica Swarovski A tiempo completo

    At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. Our Global Business Services (GBS) spoke, based in San Jose, Costa Rica is an attractive workplace, which delivers high quality multi-functional services, provides functional expertise, and ensures a continuous improvement of our process portfolio,...


  • San Francisco, Costa Rica Bosch Group A tiempo completo

    Company Description - Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000...


  • San Francisco, Heredia, Costa Rica Swarovski A tiempo completo

    At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create.Our Global Business Services (GBS) Spoke, based in San Jose, Costa Rica, is an attractive workplace, which delivers high quality multi-functional services, provides functional expertise, and ensures a continuous improvement of our process portfolio,...


  • San Francisco, Costa Rica Bosch Group A tiempo completo

    **Company Description**: - Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around...

  • Online English Teacher

    hace 2 semanas


    San José, Costa Rica English With Laura A tiempo completo

    English Trainer, Online/RemoteEnglish with Laura provides English classes to 90+ IT/Telecom companies (TeamViewer, Picsart, Adobe, CodeSignal, DISQO, Sololearn, Viva-MTS, and many more) in Armenia.The mission of our language center is to inspire and guide people to learn languages.We find it important to help people communicate freely in English on the...


  • San José, San José, Costa Rica Infotree Global Solutions A tiempo completo

    Job DescriptionWe are seeking a highly motivated and customer-focused English Customer Service Representative to join our team at Infotree Global Solutions.As a Site-Based Customer Support Specialist, you will be responsible for providing exceptional service to clients in English, ensuring that their needs are met and exceeded. You will work in a fast-paced...

  • Trilingual Sps Associates

    hace 3 semanas


    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Proficient in English/Spanish and Portuguese- Demonstrated effective, clear and professional written and oral communication and attention to detail- Customer oriented- Understanding of quality and metrics processes- Ability to embrace constant change with flexibility and good grace- Demonstrated appropriate sense of urgency and adaptability in response to...


  • San Francisco, Heredia, Costa Rica Swarovski A tiempo completo

    Swarovski, a leading global company committed to innovation and excellence, is seeking a highly skilled Junior Trilingual Customer Service Specialist to join our dynamic team. With over 120 years of history, we have established ourselves as a premium brand renowned for quality, creativity, and technological advancements.About the Role:The key objective of...


  • San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    **Company Description****Job Description** Position Summary**The Call Center Specialist position is responsible for answering emergency incoming calls and providing excellent customer service to the client, following program guidelines and call center standards.**General Job Responsibilities**- Provide excellent customer service over the phone to luxury...


  • San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    Are you looking for a challenging and rewarding career in customer service? Do you have excellent communication skills and a passion for helping others? We may have the perfect opportunity for you!As a Trilingual Customer Service Representative at Equifax, you will play a critical role in ensuring that our customers receive the highest level of service and...

  • Customer Service Advisor

    hace 2 semanas


    San José, Costa Rica Tek Experts A tiempo completo

    **Overview**:We're looking for a customer-oriented Escalation Specialist 1 to support our clients with excellent customer service while managing high-severity issues.You'll be proactive in communicating with our customers and ensuring a positive support experience at all levels of the support structure.In this role, you'll act as liaison between end-user...


  • San José, Costa Rica Arxada A tiempo completo

    Arxada is a pioneering leader with a powerful legacy: Over 120 years of creating specialty chemicals and solutions that potentiate the performance of our customers and their products. Our solutions, our expertise and our support help them to perform better - to be more efficient, more effective and more sustainable. We are passionate about empowering high...


  • San José, Costa Rica Teleperformance Costa Rica A tiempo completo

    The Customer Service Specialist is an integral member of the customer experience team working directly with customers to provide an exceptional customer experience.**Responsibilities**:- Supported transactions may be added or deleted at sole discretion of Client as mutually agreed.- Assists cardholders regarding questions on their accounts- Answers telephone...


  • San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Company OverviewBill Gosling Outsourcing provides top-notch customer service solutions to organizations across various industries. With a focus on innovation and excellence, we strive to create an engaging and inclusive work environment where employees can learn and grow.Our mission is to deliver exceptional customer experiences that drive loyalty and...


  • San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completo

    **Job Overview** We are seeking a Customer Service Specialist to join our team at Marriott International, Inc. As a Customer Service Specialist, you will play a critical role in delivering exceptional guest experiences. **Key Responsibilities:**Provide personalized service to guests, responding to their needs and preferences.Work collaboratively with the...


  • San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    Equifax is where you can power your possible.If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.You will address regular and escalated customer service inquiries, complaints and problems via inbound calls and evaluate policies and procedures...


  • San Francisco, Heredia, Costa Rica Swarovski A tiempo completo

    The key purpose of the Junior Customer Service Specialist is to deliver exceptional, seamless customer experience by listening to their needs, respond and solve inquiries efficiently according to guidelines & legislation, ultimately achieve customer loyalty.The Junior Customer Service Specialist should embody the Swarovski Values and Customer Experience...

  • Trilingual Sps Associates

    hace 3 semanas


    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Job SummaryWe are seeking Trilingual Selling Partner Support Associates to serve as the primary interface between Amazon, our Sellers, and Vendors. Our team is dedicated to delivering world-class support, technical assistance, and account management services to global partners.About the RoleThis role requires a highly motivated and customer-focused...


  • San José, San José, Costa Rica Emerson A tiempo completo

    **About the Role**We are seeking a Customer Service Operations Specialist to join our team. In this role, you will be responsible for validating customer information and product inquiries, including its levels, classification, and tiering.You will also log and record inquiries and new customers in the system, updating records as necessary.The ideal candidate...


  • San Francisco, Heredia, Costa Rica Tebra A tiempo completo

    About the Role:Tebra is seeking a skilled Customer Service Specialist to support our accounting department and billing processes. This role will involve managing inbound calls regarding billing inquiries, making outbound calls to collect payment on overdue balances, and processing salesforce cases related to billing and collection inquiries.Key...