Customer Service Specialist

hace 2 días

San José, Costa Rica Arxada A tiempo completo

Arxada is a pioneering leader with a powerful legacy: Over 120 years of creating specialty chemicals and solutions that potentiate the performance of our customers and their products. Our solutions, our expertise and our support help them to perform better - to be more efficient, more effective and more sustainable. We are passionate about empowering high performance and enabling our employees, partners and customers to realize their full potential. Together we make daily life safer, cleaner, healthier and greener. If you like making a difference, we are the company for you

Arxada is looking for a Customer Service Specialist in San Jose, COSTA RICA. This role responsible for establishing and maintaining exceptional effortless customer service experience for key accounts.

Key responsibilities:

- Initiates required action for response to customer service requests for order changes, including maintenance of order and communicates changes to the appropriate personnel / departments.
- Ensures and provides quality service to both internal and external customers. Builds and maintains ongoing relationships with customers.
- Serves as communication link between customers and sales team to assure customer’s needs are met.
- Initiate meetings to resolve customer issues due to order delay, backorders, returns, etc. with the appropriate teams i.e. Product Management, Quality Managers, Transportation, Warehousing, etc.
- Responsible for the timely resolution and communication to a variety of customer complaints and issues including the implementation of corrective action plans relating to customer service working with the Complaints Specialist.
- Maintains SAP master data by updating account information. Provide back up support to team for support or when out of the office due to vacation, travel or sick.

Key requirements:

- 3-4 yrs. of experience in Customer service. Requires excellent interpersonal skills to negotiate and resolve supply chain issues. Experiencing in managing key accounts / large volume accounts, as well as imports / exports scenarios.
- Accuracy, problem solving, multi-tasking, listening, phone skills as well as strong written and verbal communication skills in English level C1 minimum are all critical components to this position.
- Ability to work in a fast-paced environment and to interface with various levels of management and commercial team.
- Arxada - Potentiating Performance_
- Arxada is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law._

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