Customer Service Specialist
hace 4 semanas
Arxada is a pioneering leader with a powerful legacy: Over 120 years of creating specialty chemicals and solutions that potentiate the performance of our customers and their products. Our solutions, our expertise and our support help them to perform better - to be more efficient, more effective and more sustainable. We are passionate about empowering high performance and enabling our employees, partners and customers to realize their full potential. Together we make daily life safer, cleaner, healthier and greener. If you like making a difference, we are the company for you
Arxada is looking for a Customer Service Specialist in San Jose, COSTA RICA. This role responsible for establishing and maintaining exceptional effortless customer service experience for key accounts.
Key responsibilities:
- Initiates required action for response to customer service requests for order changes, including maintenance of order and communicates changes to the appropriate personnel / departments.
- Ensures and provides quality service to both internal and external customers. Builds and maintains ongoing relationships with customers.
- Serves as communication link between customers and sales team to assure customer’s needs are met.
- Initiate meetings to resolve customer issues due to order delay, backorders, returns, etc. with the appropriate teams i.e. Product Management, Quality Managers, Transportation, Warehousing, etc.
- Responsible for the timely resolution and communication to a variety of customer complaints and issues including the implementation of corrective action plans relating to customer service working with the Complaints Specialist.
- Maintains SAP master data by updating account information. Provide back up support to team for support or when out of the office due to vacation, travel or sick.
Key requirements:
- 3-4 yrs. of experience in Customer service. Requires excellent interpersonal skills to negotiate and resolve supply chain issues. Experiencing in managing key accounts / large volume accounts, as well as imports / exports scenarios.
- Accuracy, problem solving, multi-tasking, listening, phone skills as well as strong written and verbal communication skills in English level C1 minimum are all critical components to this position.
- Ability to work in a fast-paced environment and to interface with various levels of management and commercial team.
- Arxada - Potentiating Performance_
- Arxada is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law._
CR02
-
Customer Service Specialist
hace 3 semanas
San José, San José, Costa Rica Arxada A tiempo completoArxada is a pioneering leader with a powerful legacy: Over 120 years of creating specialty chemicals and solutions that potentiate the performance of our customers and their products. Our solutions, our expertise and our support help them to perform better - to be more efficient, more effective and more sustainable. We are passionate about empowering high...
-
Customer Service Specialist
hace 4 semanas
San José, Costa Rica DSV A tiempo completoTime Type: Full Time Puesto: Customer Service Specialist, Air Deseable: Estudiante de Administración Aduanera, Comercio Internacional o similar Ingles intermedio - avanzado Características y Habilidades: Habilidades en comunicación Servicio al cliente Trabajo en equipo Trabajo bajo presión Flexibilidad de horario ( atención de urgencias y necesidades...
-
Customer Service Specialist
hace 3 semanas
San José, San José, Costa Rica DSV A tiempo completoTime Type: Full Time Puesto: Customer Service Specialist, Air Deseable: Estudiante de Administración Aduanera, Comercio Internacional o similar Ingles intermedio - avanzado Características y Habilidades: Habilidades en comunicación Servicio al cliente Trabajo en equipo Trabajo bajo presión Flexibilidad de horario ( atención de urgencias y necesidades...
-
Customer Service Specialist
hace 6 días
San José, Costa Rica Teleperformance Costa Rica A tiempo completoThe Customer Service Specialist is an integral member of the customer experience team working directly with customers to provide an exceptional customer experience. **Responsibilities**: - Supported transactions may be added or deleted at sole discretion of Client as mutually agreed. - Assists cardholders regarding questions on their accounts - Answers...
-
Customer Service
hace 3 semanas
San José, Costa Rica Triple Digital A tiempo completoWe are currently seeking a motivated and detail-oriented individual to join our team as a Customer Service Specialist. Tipo de puesto: Tiempo completo Sueldo: ₡500,00 - ₡600,00 al mes Fecha límite para postularse: 30/04/2024
-
Customer Service Specialist
hace 4 semanas
San José, Costa Rica DSV A tiempo completoIf you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. Job Req Number: 82446 Time Type: Full Time Puesto: Customer Service Specialist, Air Deseable: - Estudiante de Administración Aduanera, Comercio Internacional o similar -...
-
Customer Service Specialist
hace 3 semanas
San José, San José, Costa Rica DSV A tiempo completoIf you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.Job Req Number: 82446Time Type: Full TimePuesto: Customer Service Specialist, AirDeseable: Estudiante de Administración Aduanera, Comercio Internacional o similar Ingles...
-
Customer Service: Consultant/intake Specialist
hace 3 semanas
San José, Costa Rica Legal Management Group A tiempo completo**Job description** We need an ambitious, sensitive, and outgoing Customer Service: Consultant/Intakes Specialist to join our team for a long-term position at our fast-paced, established firm. We are looking for individuals who can pay very close attention to detail and get required information from potential and existing clients. The intake specialist...
-
Customer Service Specialist
hace 3 semanas
San José, San José, Costa Rica DSV A tiempo completoPuesto: Customer Services SpecialistMarítimo-TerrestreDeseable: Estudiante de Administración Aduanera, Comercio Internacional o similar Ingles intermedio avanzadoCaracterísticas y Habilidades: Habilidades en comunicación Servicio al cliente Trabajo en equipo Trabajo bajo presión Flexibilidad de horario ( atención de urgencias y necesidades operativas...
-
Junior Customer Service Specialist
hace 4 semanas
San Rafael, Costa Rica Swarovski A tiempo completoAt Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. Our Global Business Services (GBS) Office based in San Jose, Costa Rica, is an attractive workplace, which delivers high quality multi-functional services, provides functional expertise, and ensures a continuous improvement of our process portfolio across...
-
Junior Customer Service Specialist
hace 4 semanas
San Rafael, Costa Rica Swarovski A tiempo completoAt Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. Our Global Business Services (GBS) Office based in San Jose, Costa Rica, is an attractive workplace, which delivers high quality multi-functional services, provides functional expertise, and ensures a continuous improvement of our process portfolio across...
-
Junior Customer Service Specialist
hace 3 semanas
San Rafael, Costa Rica Swarovski A tiempo completoAt Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create.Our Global Business Services (GBS) Spoke, based in San Jose, Costa Rica, is an attractive workplace, which delivers high quality multi-functional services, provides functional expertise, and ensures a continuous improvement of our process portfolio,...
-
Customer Acquisition Specialist
hace 2 semanas
San José, Costa Rica Prime Choice Funding, Inc. A tiempo completo**Job Requirements for Customer Acquisition Specialist**: **Commitment to Training**: Applicants must be willing to participate in our comprehensive training program designed to equip them with the necessary tools for success. Join Prime Choice Funding as a Customer Acquisition Specialist and take the first step towards a rewarding career path with ample...
-
Customer Service Specialist I
hace 3 semanas
San José, San José, Costa Rica Syniverse A tiempo completoSyniverse is considered one of the most well-connected companies globally, working on cutting-edge technology to enhance various aspects of daily life. We partner with renowned brands, including eight of the top 10 banks and four of the top 5 global technology companies. Our team consists of talented individuals who enjoy an innovative work culture and...
-
Customer Service Specialist I
hace 4 semanas
San José, Costa Rica Syniverse A tiempo completoSyniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight...
-
Customer Service Specialist I
hace 3 semanas
San José, Costa Rica Syniverse A tiempo completoSyniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight...
-
Customer Service Specialist I
hace 3 semanas
San José, Costa Rica Syniverse A tiempo completoSyniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight...
-
Customer Service Specialist I
hace 3 semanas
San José, San José, Costa Rica Syniverse A tiempo completoSyniverse is the world's most connected company. Whether we're developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world's most recognized brands. Eight of the...
-
Customer Service Specialist I
hace 3 semanas
San José, San José, Costa Rica Syniverse A tiempo completoSyniverse is the world's most connected company. Whether we're developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world's most recognized brands. Eight of the...
-
Customer Service Specialist, Wondery
hace 3 semanas
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completoExperience as a B2C Customer Support Specialist or similar Customer Service role in a digital subscription-based business Experience using help desk software and remote support tools, such as Intercom or Zendesk Experience using payment and billing software, such as StripeKey job responsibilities Monitor and respond to app reviews, with responses being...
