Trilingual Customer Service Specialist with French
hace 3 días
Summary of the position:
- The key purpose of the Trilingual Customer Service Specialist is to deliver exceptional, seamless customer experience by listening to their needs, respond and solve inquiries efficiently according to guidelines & legislation, ultimately achieve customer loyalty. The Trilingual Customer Service Specialist should embody the Swarovski Values and Customer Experience vision.- Job Responsibilities:
- Resolve standard queries and complaints by understanding the customer’s needs, identifying the cause, selecting, and explaining the best solution, escalating, correcting or adjusting as required and following up to ensure full resolution.
- Advise customers on product information including size, color, stock availability and care, as well as available promotions.
- Assist with all online order information requests, including placement and cancellations of online orders, as well as refunds and exchanges.
- Follow communication procedures, guidelines and policies using communication templates where necessary and appropriate.
- Typical workload per day might consist of 20 calls, 20 cases plus 10 chats in average however volumes might vary.
- Job requirements:
- Minimum 1 year of work experience in a customer-facing role in multinational contact centers doing inbound and outbound customer service.
- Fluent in English and French speaking and writing C1 of European Framework.
- Comfortable using: Outlook, Microsoft Teams platform, Word, Skype for Business, basic knowledge of excel or similar systems.
- Knowledge of Online business preferred
- Ability to use different systems while assisting a customer.
- Fast learner and understanding of systems and processes.
- Ability to handle complaints and conflicts skills to deliver solutions which might not be preferred by the customer.
-
San Rafael, Costa Rica Swarovski A tiempo completoSummary of the position: The key purpose of the Trilingual Customer Service Specialist is to deliver exceptional, seamless customer experience by listening to their needs, respond and solve inquiries efficiently according to guidelines & legislation, ultimately achieve customer loyalty. The Trilingual Customer Service Specialist should embody the Swarovski...
-
San Rafael, Costa Rica Swarovski A tiempo completoSummary of the position: The key purpose of the Trilingual Customer Service Specialist is to deliver exceptional, seamless customer experience by listening to their needs, respond and solve inquiries efficiently according to guidelines & legislation, ultimately achieve customer loyalty. Trilingual Customer Service Specialist should embody the Swarovski...
-
Junior Trilingual
hace 2 días
San Rafael, Costa Rica Swarovski A tiempo completoJunior Customer Service Specialist At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. Our Global Business Services (GBS) Office based in San Jose, Costa Rica, is an attractive workplace, which delivers high quality multi-functional services, provides functional expertise, and ensures a continuous...
-
Junior Customer Service Specialist
hace 3 días
San Rafael, Costa Rica Swarovski A tiempo completoSummary of the position: The key purpose of the Junior Customer Service Specialist is to deliver exceptional, seamless customer experience by listening to their needs, respond and solve inquiries efficiently according to guidelines & legislation, ultimately achieve customer loyalty. The Junior Customer Service Specialist should embody the Swarovski Values...
-
Junior Customer Service Specialist
hace 3 días
San Rafael, Costa Rica Swarovski A tiempo completoSummary of the position: The key purpose of the Junior Customer Service Specialist is to deliver exceptional, seamless customer experience by listening to their needs, respond and solve inquiries efficiently according to guidelines & legislation, ultimately achieve customer loyalty. The Junior Customer Service Specialist should embody the Swarovski Values...
-
Customer Service Advisor
hace 4 días
San José, Costa Rica Tek Experts A tiempo completo**Overview**:We're looking for a customer-oriented Escalation Specialist 1 to support our clients with excellent customer service while managing high-severity issues.You'll be proactive in communicating with our customers and ensuring a positive support experience at all levels of the support structure.In this role, you'll act as liaison between end-user...
-
Customer Care Agent
hace 4 días
San José, Costa Rica Infotree Global Solutions A tiempo completoThe Call Center Specialist position is responsible for answering incoming calls and providing excellent customer service to the client, following program guidelines and call center standards.**General Job Responsibilities**- Knowledge of Dealer Speed, for checking VIN, experience in CDC to view vehicle/customer information.- High level of existing program...
-
Junior Employee Lifecycle Specialist
hace 3 días
San Rafael, Costa Rica Swarovski A tiempo completoAn attractive work place in the Global Business Services (GBS) spoke of Swarovski, based in San José, Costa Rica. The GBS develops and delivers high quality multi-functional services, provides functional expertise and ensures a continuous improvement of its process portfolio, together with the GBS Office in Gdansk, Poland, the regional GBS Office in APAC...
-
Escalation Specialist 1
hace 1 semana
San Pedro, Costa Rica Tek Experts A tiempo completoOverview: We’re looking for a customer-oriented Escalation Specialist 1 to support our clients with excellent customer service while managing high-severity issues. You’ll be proactive in communicating with our customers and ensuring a positive support experience at all levels of the support structure. In this role, you’ll act as liaison between...
-
Junior Customer Service Specialist
hace 2 días
San Rafael, Costa Rica Swarovski A tiempo completoAt Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. Our Global Business Services (GBS) Office based in San Jose, Costa Rica, is an attractive workplace, which delivers high quality multi-functional services, provides functional expertise, and ensures a continuous improvement of our process portfolio across...
-
Junior Customer Service Specialist
hace 2 días
San Rafael, Costa Rica Swarovski A tiempo completoAt Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. Our Global Business Services (GBS) Office based in San Jose, Costa Rica, is an attractive workplace, which delivers high quality multi-functional services, provides functional expertise, and ensures a continuous improvement of our process portfolio across...
-
(Trilingual) Associate
hace 4 días
San José, Costa Rica Wns Global Services A tiempo completoCompany DescriptionWNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader.WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...
-
San José, Costa Rica WNS Global Services A tiempo completoCompany Description WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...
-
San José, Costa Rica Wns Global Services A tiempo completoCompany DescriptionWNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader.WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...
-
Associate - Operations (Trilingual)
hace 4 días
San José, Costa Rica Wns Global Services A tiempo completoCompany Description**WNS (Holdings) Limited (NYSE**: WNS) is a global Business Process Management (BPM) leader.WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...
-
Product Support Specialist French
hace 7 días
San José, Costa Rica Teleperformance Costa Rica A tiempo completoAre you passionate about customer advocacy and technical support? We are looking for a **Product Support Specialist **to join our team and work directly with customers to provide outstanding technical assistance and product support. Help us ensure our customers have the best experience possible! **Competencies**: Comunication Skills, Customer Advocacy, Tech...
-
Customer Service Specialist
hace 6 días
San José, Costa Rica Arxada A tiempo completoArxada is a pioneering leader with a powerful legacy: Over 120 years of creating specialty chemicals and solutions that potentiate the performance of our customers and their products. Our solutions, our expertise and our support help them to perform better - to be more efficient, more effective and more sustainable. We are passionate about empowering high...
-
Customer Service Specialist
hace 4 días
San José, Costa Rica Arxada A tiempo completoArxada is a pioneering leader with a powerful legacy: Over 120 years of creating specialty chemicals and solutions that potentiate the performance of our customers and their products.Our solutions, our expertise and our support help them to perform better - to be more efficient, more effective and more sustainable.We are passionate about empowering high...
-
Support Operations Specialist French, Defect
hace 4 días
San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoHigh School diploma.- 6+ months of working experience in corporate customer service, back-office or contact center corporate environments.- B2 English proficiency.- B2 French proficiency.This is a full-time, permanent, back-office position based in Costa Rica and does not offer relocation benefits.Job applicants must be located and legally authorized to work...
-
Trilingual Customer Service Agent for Vehicle
hace 2 días
San Francisco, Costa Rica Bosch Group A tiempo completo**Company Description** - _ Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around...