Customer Care Representative

hace 2 semanas

San José, Costa Rica Zepz A tiempo completo

**About Zepz**:
Zepz is powering two leading global payments brands: WorldRemit and Sendwave. We represent brands that disrupted an industry previously dominated by offline legacy players by taking international money transfers online - making global digital payments fairer, faster, and more flexible.

Our brands currently send from 50 to 130 countries, operate in over 5,000 money transfer corridors worldwide and employ over 1,600 people globally. Zepz is a remote-first employer, with team members located across six continents.

**Our Vision**:
A world that celebrates migrants' impact on prosperity, at home and abroad

**Our Purpose**:
To unlock the prosperity of cross-border communities through finance and technology

**Our Commitments**:

- **We act like owners**:

- We are relentlessly delivering for our customers and spending money thoughtfully. Our job is not to do what we can to solve a problem. It's to ensure that problem is solved. If an attempt to solve a problem doesn't work, we seek an alternative. If we need help, we request it, and, if necessary, demand it.
- **We embrace embarrassing honesty -** We function best when we're open and honest with one another — especially about our challenges and doubts. We lean into uncomfortable conversations and support our colleagues when they do the same.
- **We have a bias to action** - We get to the first outcomes quickly, iterate and learn. We measure our own and others' contributions by objectives reached, not time spent. Living a full life outside of work is necessary for high achievement over the long term.
- **We strive to be better -** We may make mistakes, but always learn from them. We lean into uncomfortable conversations and support our colleagues when they do the same.
- **We are inclusive -** Both as a team and to our customers, we believe in being part of the narrative of growth for Zepz, regardless of who you are, where you are from and how you show up - as long as it is to better reflect and serve our customers

**Your key areas of focus**:
Our Customer Care Team is the 'frontline' for ensuring all customers can achieve Sendwave's mission. To do so, making the experience easy and effortless is a core value for our team. Every decision we make as a company is driven by asking how much it would help our existing and future customers. Excellent customer care is essential to making sure we treat our customers well, and that's why we need team members with the skills to delight our users 100% of the time.

**As a member of our Support Team, you'll**:

- Work regular full-time shifts, handling incoming calls, outgoing calls
- Identify patterns in customer feedback and translate those into suggestions for improving the customer experience.
- Participate in regular training & team meetings

**What you bring to the table**:

- 2+ years experience in customer service, preferably in a high volume, high-stress environment
- Ability to commit to a flexible, full-time schedule, working 100% from a dedicated home office
- Ability to work weekends, evenings, and statutory holidays
- Level B2 CEFR for English and Spanish is required. The position requires the ability to communicate in English and Spanish with our customers and team at a professional working capacity
- Ethernet connected, high-speed internet required

**Bonus Points if you**:

- Truly enjoy helping to solve problems for our awesome customers.
- Exhibit excellent written & verbal communication skills.

**Location**:
Applicants for this role must be authorized to work in Costa Rica.

**Let's talk about the benefits. Here are a few perks you can look forward to**:

- Compensation**:687,500** CRC per month**:

- Benefits package include;
- Paid leave for vacations, sick, and bereavement, varying by country
- Baby bonding time for all employees after at least six months of employment
- Fertility assistance
- Professional development

**Please read before applying**:

- Position is remote, and can be executed from any quiet location with reliable, fast internet.
- The interview will be conducted in English. Please come prepared to have an interactive conversation.
- Resumes will only be considered if submitted in English.

**Recruitment process**:
Our recruitment process has these main stages:

- **Application Review**:Our recruiter will take the time to review your resume to match what we are looking for in this role.
- **Final Interview**: This will involve a panel interview session with two customer care managers from Sendwave. The focus here will be on both behavioural and technical skillset
- **Reference Stage**: After you are successful in the three stages above, we will go ahead and request references before taking on internal stakeholder buy-in.
- **Offer Issuance**: Once everything checks off and the team is confident in your results and the feedback received, we will reach out with an offer and, with the hope of having you join the team
- Welcome to Sendwave

**And the best of all**:

-

  • Customer Care Representative

    hace 4 semanas

    San José, Costa Rica BairesDev A tiempo completo

    Who We are BairesDev is proud to be the fastest-growing company in America. With people in five continents and world-class clients, we are only as strong as the multicultural teams at the heart of our business. To consistently deliver the highest quality solutions to our clients, we only hire the Top 1% of the best talents and nurture their professional...

  • Customer Service Representative

    hace 4 semanas

    San José, Costa Rica Independent Recruiter A tiempo completo

    We are looking for hundreds of **customer service representatives**. “Evolving the BPO services and helping with our clients´ needs to a whole new level. Compensation**:USD 3 - 5/hour.** + Holiday pay (up to 2x pay rate). Location**:Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil, Chile,...

  • Customer Service Representative

    hace 4 semanas

    San José, Costa Rica Sofvio A tiempo completo

    We are looking for hundreds of **Customer service representatives.** “Evolving the BPO services and helping with our clients´ needs to a whole new level. ” Compensation**:USD 3 - 5/hour.** + Holiday pay (up to 2x pay rate). Location**:Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil,...

  • Customer Service Representative

    hace 3 semanas

    San José, San José, Costa Rica Clearsource A tiempo completo

    Why ClearSource?ClearSource is passionate about our Core ValuesCustomer First – We share an intense passion for creating an exceptional customer experience.Personal Accountability – Commit to do the right thing and do it.Humble Courage – Be brave enough to seek, deliver, and accept feedback.Hungry – Do your best every day to make great things...

  • Customer Care Administrator

    hace 2 semanas

    San José, San José, Costa Rica Emerson A tiempo completo

    The Customer Care Administrator will be part of a team that provides outstanding customer care experience as Emerson's frontline representative.This role is primarily responsible in handling customer contact inquiries and provide appropriate resolution, through the customer's preferred and available communication channels.This role is vital in shaping...

  • Customer Service Representative

    hace 2 semanas

    San José, Costa Rica ClearSource A tiempo completo

    Snapshot of the role: The Customer Service Representative (CSR) is primarily accountable for resolving customer issues in a manner that minimizes the customer’s time and effort required to achieve resolution and emotionally connects the customer with the client’s brand. The CSR reports to the Team Leader. **Core Responsibilities**: - Show up for...

  • HR Customer Care Specialist

    hace 2 semanas

    San José, Costa Rica The Coca-Cola Company A tiempo completo

    The Customer Care Specialist maximizes the value of HR Services and Operations by providing world class support for HR services, conducting research and resolution on complex program and policy inquiries, helping solve personnel concerns, processing key on demand data, such as Verification of employment letters and specific reports, for active and former...

  • HR Customer Care Specialist

    hace 4 semanas

    San José, Costa Rica The Coca-Cola Company A tiempo completo

    The Customer Care Specialist maximizes the value of HR Services and Operations by providing world class support for HR services, conducting research and resolution on complex program and policy inquiries, helping solve personnel concerns, processing key on demand data, such as Verification of employment letters and specific reports, for active and former...

  • HR Customer Care Specialist

    hace 4 semanas

    San José, Costa Rica The Coca-Cola Company A tiempo completo

    **Key Responsibilities** Ensuring proper understanding of employee’s needs or concerns, communicating with professionalism while building a trust relationship to become the first and main point of contact for the employees - Conducting appropriate research and analysis according to each request Determine and provide accurate first contact resolution and...

  • HR Customer Care Specialist

    hace 2 semanas

    San José, Costa Rica Coca-Cola A tiempo completo

    The Customer Care Specialist maximizes the value of HR Services and Operations by providing world class support for HR services, conducting research and resolution on complex program and policy inquiries, helping solve personnel concerns, processing key on demand data, such as Verification of employment letters and specific reports, for active and former...

  • Hr Customer Care Specialist

    hace 3 semanas

    San José, San José, Costa Rica The Coca-Cola Company A tiempo completo

    The Customer Care Specialist maximizes the value of HR Services and Operations by providing world class support for HR services, conducting research and resolution on complex program and policy inquiries, helping solve personnel concerns, processing key on demand data, such as Verification of employment letters and specific reports, for active and former...

  • Senior Specialist, Customer Care

    hace 4 semanas

    San José, Costa Rica Western Union A tiempo completo

    **Senior Specialist, Customer Care - Santa Ana, Costa Rica**Are you ready to use your analytical skills, business acumen, and eye for detail?Do you want to unleash for ability in a global company that is dedicated to moving money for better?Join Western Union as a Senior Specialist, Customer Care.**Motivated by our values: Purpose driven, globally minded,...

  • Customer Care Director

    hace 2 semanas

    San José, San José, Costa Rica Nitel A tiempo completo

    **the gig**You lead a team of Inside Sales/Customer Care Specialists and are focused on providing an excellent customer experience for new and existing customers and you serve as an escalation point for major customer issues.You and your team have the opportunity provide customers with creative solutions and to improve customer.You direct and oversee all...

  • Customer Service Representative

    hace 2 semanas

    San Francisco, Costa Rica Cognizant Technology Solutions A tiempo completo

    We are hiring Senior Customer Service Representatives to manage customer queries and complaints. **Customer Service Representative Responsibilities**: Maintaining a positive, empathetic and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging...

  • Mas Customer Care Team Lead

    hace 4 semanas

    San José, Costa Rica Emerson A tiempo completo

    **Duties and Responsibilities**- Participate as a Team Leader in the local Business, Engineering, & Support Team organization, representing the needs and requirements of the Customer Care organization- Communicate issues/concerns/needs of the local team to Americas Customer Care Leader- Communicate issues/concerns/needs/policy of Costa Rica HR/Management to...

  • Customer Service Representative

    hace 6 horas

    San Francisco, Heredia, Costa Rica British American Tobacco A tiempo completo

    Role Overview:We are seeking a skilled Customer Service Representative to join our team in Heredia, Costa Rica. This role is part of GBS Finance and will be responsible for handling calls from retailers and Trade Marketing Representatives.About the Role:Handle inbound calls and tickets from clients and Trade Marketing RepresentativesAssist retailers and...

  • Senior Specialist, Customer Care

    hace 3 semanas

    San José, San José, Costa Rica Western Union A tiempo completo

    **Senior Specialist, Customer Care **- **Santa Ana, Costa Rica**Are you looking to play a key role in helping tackle money laundering and other financial crime?Are you ready to unleash your potential in a global business that is committed to moving money for better?Join Western Union as an Senior Specialist, Customer Care.**Western Union powers your...

  • Customer Service Representative

    hace 6 horas

    San José, San José, Costa Rica Tek Experts A tiempo completo

    At Tek Experts, we're on the lookout for a talented Customer Service Representative to join our Critical Situation Management & Escalation Team (CMET).This team is responsible for delivering world-class management of critical situations for premier enterprise customers. As a Customer Service Representative, you'll be at the forefront of coordinating and...

  • Customer Service Representative

    hace 3 semanas

    San José, Costa Rica Go2 A tiempo completo

    We are looking for passionate people with strong English speaking and writing skills. In your initial interviews, there will be an emphasis on the Customer Service Representative role. - Will do data entry tasks such as support ticketing and order fulfillment, etc **Requirements/Skills**: - Updated resume with employment dates (Months and Years) -...

  • Senior Specialist, Customer Care

    hace 4 semanas

    San José, San José, Costa Rica Western Union A tiempo completo

    **Senior Specialist, Customer Care - Santa Ana, Costa Rica**Are you ready to use your analytical skills, business acumen, and eye for detail?Do you want to unleash for ability in a global company that is dedicated to moving money for better?Join Western Union as a Senior Specialist, Customer Care**Western Union powers your pursuit.**We are looking for...