Dental Care Representative
hace 2 semanas
About Us
At Align Technology, we believe in transforming lives through smiles. Our innovative technology and tools help dental professionals achieve clinical results.
About This Opportunity
We are looking for a highly skilled Dental Care Representative - Customer Service to join our team. The ideal candidate will have excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer service.
Key Responsibilities
- Handle all customer interactions with professionalism and within defined response timeframes.
- Follow up on customer cases until proper resolution.
- Document all interactions, including details required in the CRM.
- Report complaints and product safety issues.
- Achieve consistent performance, meeting KPI requirements.
- Complete LMS courses on time.
Requirements
- High School Degree; Technical Degree is a plus.
- 0-2 years of related experience.
- Proficiency in English; Bilingual English-Spanish preferred.
- General knowledge in Customer Service.
- Microsoft Office Package knowledge (Power Point, Excel, Word).
Why Work With Us?
Align Technology is a fast-growing company that values innovation, diversity, and compassion. We offer a dynamic work environment, opportunities for growth, and a chance to make a difference in people's lives.
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