Client Care
hace 2 semanas
Job DescriptionSales and Client Support Tasks:Customized set ups (subcode creation or pricing implementation)Support of U.S. Government accounts - managing entire support relationshipDiagnoses, resolves problems related to: specific requests , technical support, billing, account maintenance, subcode maintenance, data issues, product descriptions and pricing.Other responsibilitiesHandle client escalations from calls/emails/surveysMaintain and update critical account and pricing tablesEducate customers on our products and proceduresAttend Sales/Client meetingsHelp with special projectsSubmit request to Commercial Relations file and data researchAid with complex Government account user onboardingParticipate in annual audit of Client Care procedures and job aidsMay lead training and demonstrations for specific products or client responsibilitiesQualificationsQualificationsEnglish test 70 or higher (prefer 72+)2 or more years of experience with customer serviceExperience assisting customers through chat and email support.Additional InformationOur benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.Our uniqueness is that we celebrate yours.
Experian's culture and people are important differentiators.
We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on.
Experian's people first approach is award-winning; World's Best Workplaces 2024 (Fortune Top 25), Great Place To Work in 24 countries, and Glassdoor Best Places to Work 2024 to name a few.
Check out Experian Life on social or our Careers Site to understand why.Experian is proud to be an Equal Opportunity and Affirmative Action employer.
Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success.
Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age.
If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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Client Care
hace 2 semanas
San Francisco, Heredia, Costa Rica Experian A tiempo completoJob DescriptionFSD Commercial: Client Services Associate II – Tier 2 (Costa Rica)General support for all Reseller and Public Sector clients Sales and Client Support Duties:Customized set ups (subcode creation and/or pricing implementation)High Touch Reseller Assignments managing entire support relationshipSupport U.S. Government accountsDiagnoses,...
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Client Care
hace 4 semanas
San Francisco, Heredia, Costa Rica Experian A tiempo completoJob Description FSD Commercial: Client Services Associate II – Tier 2 (Costa Rica) General support for all Reseller and Public Sector clients Sales and Client Support Duties : Customized set ups (subcode creation and/or pricing implementation) High Touch Reseller Assignments managing entire support relationship Support U.S. Government accounts Diagnoses,...
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Customer Care Representative
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Client Care Associate
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Client Care Specialist
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Client Liaison Representative
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hace 11 horas
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Client Accountant
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hace 1 semana
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hace 12 horas
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Client Services Associate Ii
hace 7 días
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San Francisco, Heredia, Costa Rica Experian A tiempo completoCompany DescriptionExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for.In addition, for the last five years we've been named in the 100 "World's Most...
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Client Services Associate Ii
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San Francisco, Heredia, Costa Rica Experian A tiempo completoCompany DescriptionExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for.In addition, for the last five years we've been named in the 100 "World's Most...