Client Services Associate

hace 3 días


San Francisco, Heredia, Costa Rica Experian A tiempo completo

**Job Overview**

We are seeking a highly skilled Client Services Associate II – Tier 2 to join our team in Costa Rica. This role will provide general support for all Reseller and Public Sector clients, focusing on sales and client support duties.

Main Responsibilities:

  • Customized set ups (subcode creation and/or pricing implementation)
  • High Touch Reseller Assignments managing entire support relationship
  • Support U.S. Government accounts
  • Diagnoses, researches and resolves problems related to specific requests, technical support, billing, account maintenance, subcode maintenance, data issues, product descriptions, pricing
  • Aid clients or sales with set up or billing inquiries
  • Handle client escalations from calls/emails/surveys
  • Maintain and update critical account and pricing tables
  • Educate customers on new and existing products, policies and procedures
  • Attend Sales/Client meetings
  • Help with special projects
  • Submit request to Commercial Relations file and data research
  • Aid with complex Government account user onboarding
  • Participate in annual audit of Client Care procedures and job aids
  • May lead training and/or demonstrations for specific products or client responsibilities
  • Help with more complex product implementations (ie: API, FusionIQ, DecisionIQ)
  • Assist with special projects (one time or ongoing)
  • Ensure access to MyExperian Portal
  • Coordinate and prioritize support efforts between multiple Experian departments (ie: API Support, Ask Tech, etc)

General Responsibilities:

  • Subcode maintenance
  • Knowledge of Consumer and/or Commercial products and services
  • Use Salesforce to engage Support assistance and to track and log all activities relevant to customer

Qualifications:

  • English test 70 or higher (prefer 72+)
  • 2+ years of experience, knowledge of Excel (can maintain complex spreadsheets) or access, good organization and strong communication skills


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