Client Services Associate
hace 3 días
**Job Overview**
We are seeking a highly skilled Client Services Associate II – Tier 2 to join our team in Costa Rica. This role will provide general support for all Reseller and Public Sector clients, focusing on sales and client support duties.
Main Responsibilities:
- Customized set ups (subcode creation and/or pricing implementation)
- High Touch Reseller Assignments managing entire support relationship
- Support U.S. Government accounts
- Diagnoses, researches and resolves problems related to specific requests, technical support, billing, account maintenance, subcode maintenance, data issues, product descriptions, pricing
- Aid clients or sales with set up or billing inquiries
- Handle client escalations from calls/emails/surveys
- Maintain and update critical account and pricing tables
- Educate customers on new and existing products, policies and procedures
- Attend Sales/Client meetings
- Help with special projects
- Submit request to Commercial Relations file and data research
- Aid with complex Government account user onboarding
- Participate in annual audit of Client Care procedures and job aids
- May lead training and/or demonstrations for specific products or client responsibilities
- Help with more complex product implementations (ie: API, FusionIQ, DecisionIQ)
- Assist with special projects (one time or ongoing)
- Ensure access to MyExperian Portal
- Coordinate and prioritize support efforts between multiple Experian departments (ie: API Support, Ask Tech, etc)
General Responsibilities:
- Subcode maintenance
- Knowledge of Consumer and/or Commercial products and services
- Use Salesforce to engage Support assistance and to track and log all activities relevant to customer
Qualifications:
- English test 70 or higher (prefer 72+)
- 2+ years of experience, knowledge of Excel (can maintain complex spreadsheets) or access, good organization and strong communication skills
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