Client Care

hace 2 semanas


San Francisco, Heredia, Costa Rica Experian A tiempo completo

Job DescriptionFSD Commercial: Client Services Associate II – Tier 2 (Costa Rica)General support for all Reseller and Public Sector clients Sales and Client Support Duties:Customized set ups (subcode creation and/or pricing implementation)High Touch Reseller Assignments managing entire support relationshipSupport U.S. Government accountsDiagnoses, researches and resolves problems related to but not limited to:specific requeststechnical supportbillingaccount maintenancesubcode maintenancedata issuesproduct descriptionspricingAid clients or sales with set up or billing inquiriesHandle client escalations from calls/emails/surveysMaintain and update critical account and pricing tablesEducate customers on new and existing products, policies and proceduresAttend Sales/Client meetingsHelp with special projectsSubmit request to Commercial Relations file and data researchAid with complex Government account user onboardingParticipate in annual audit of Client Care procedures and job aidsMay lead training and/or demonstrations for specific products or client responsibilitiesHelp with more complex product implementations (ie: API, FusionIQ, DecisionIQ)Assist with special projects (one time or ongoing)Ensure access to MyExperian PortalCoordinate and prioritize support efforts between multiple Experian departments (ie: API Support, Ask Tech, etc)General Responsibilities:Subcode maintenanceKnowledge of Consumer and/or Commercial products and servicesUse Salesforce to engage Support assistance and to track and log all activities relevant to customerQualificationsQualificationsEnglish test 70 or higher (prefer 72+)2+ years of experience, knowledge of Excel (can maintain complex spreadsheets) or access, good organization and strong communication skills.Additional InformationThis is a permanent home-based role in Costa Rica.
No Visa sponsorship or relocation available.
**Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.Experian is proud to be an Equal Opportunity and Affirmative Action employer.
Our goal is to create a successful, inclusive and diverse team where people love their work and love working together.
We believe that diversity, equity and inclusion is important to our purpose of creating a better tomorrow.
We value the uniqueness and want you to bring your whole, authentic self to work.
For us, this is The Power of YOU and it ensures that we live what we believe.Experian Careers - Creating a better tomorrow togetherFind out what its like to work for Experian by clicking here#LI-REMOTE #LI-SA1


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