Client Liaison Representative

hace 1 semana


San Francisco, Heredia, Costa Rica Eagan Immigration Pllc A tiempo completo

Eagan Immigration Pllc is dedicated to helping clients explore their immigration options, create a plan for their case, and obtain the immigration benefit for which they qualify. We're seeking a skilled Client Liaison Representative to support our mission.

In this role, you'll be responsible for:

  • Providing exceptional customer service, responding to basic client inquiries, and booking new consultations.
  • Working closely with the team lead and reception team to share updates and trends, identifying solutions and improving processes.
  • Managing call information and logging notes into MyCase, ensuring seamless communication and collaboration.
  • Entering leads into MyCase and tracking follow-ups to inquiries, showcasing your attention to detail and organizational skills.
  • Supporting the team lead and legal team on special projects and tasks as assigned.

To excel in this role, you'll need:

  • 2 years of customer care experience, preferably with high volumes of inbound and outbound calls.
  • Strong proficiency in MS Office.
  • Excellent verbal and written communication skills, with the ability to adapt in a fast-paced environment.
  • Bilingual in Spanish and English.
  • Flexibility and willingness to adhere to our company values of compassion, innovation, communication, and commitment.


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