Customer Support Liaison
hace 4 días
We are seeking a skilled Customer Support Liaison to join our team at Experian. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.
About UsExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are committed to creating a better tomorrow by empowering people to make smarter decisions, identify consumers, make informed decisions on loans, market to prospects, and collect.
Key Responsibilities- Logs all client contacts and issues in a timely and accurate manner.
- Provides detailed first-level support, troubleshooting, and problem resolution where possible.
- Assigns and categorizes support tickets to appropriate functional areas.
- Notifies clients of the status of their support tickets within agreed-upon Service Levels.
- Verifies support ticket closure and ongoing client communications.
- Collaborates with clients, Account Management, Engineering, and Implementation teams.
- Participates in internal and client meetings.
- Provides client status reports as needed.
- 3-5 years' experience specific to Customer Support and Customer Service.
- Excellent communication skills and ability to speak clearly with technical and non-technical clients.
- Ability to work in a fast-paced multi-product support environment.
- Safeguarding sensitive information.
- Highly analytical, intensive research, and reconciliation skills required.
- PC, Internet, and Microsoft Office experience is essential.
- Strong working knowledge of CRM platform (Salesforce), especially case management is a plus.
- Browser troubleshooting knowledge is helpful.
We provide a comprehensive benefits package that includes medical, life, and dental insurance, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive, and diverse team where people love their work and love working together.
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