Customer Support Supervisor

hace 5 días


San Francisco, Heredia, Costa Rica Marriott Worldwide A tiempo completo

About the Role

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We are looking for a highly motivated and organized Customer Support Supervisor to join our team. As a key member of our customer support team, you will be responsible for overseeing the day-to-day operations of our customer support function, ensuring that all customer inquiries and complaints are responded to promptly and professionally.

You will lead a team of customer support agents, providing guidance and coaching to ensure that they provide exceptional customer service to our guests. You will also be responsible for analyzing customer feedback and developing strategies to improve our customer service standards.

Responsibilities

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  • Oversight of day-to-day operations of customer support function
  • Lead a team of customer support agents
  • Provide guidance and coaching to customer support agents
  • Analyze customer feedback and develop strategies to improve customer service standards


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