Customer Support Specialist

hace 7 días

San Francisco, Heredia, Costa Rica Tebra A tiempo completo

About the Role

The Customer Support Representative is responsible for delivering exceptional customer experiences by providing timely and accurate resolutions to customers' inquiries. This involves answering general questions, offering solutions, and ensuring that client objectives are met successfully.

Your Area of Focus

  • Maintain a positive and professional attitude towards customers at all times.
  • Assist customers with their questions about completing materials needed for moving through payment processing underwriting or other payments risk-related processes.
  • Respond promptly to customer inquiries regarding Tebra's payments processing products or services.
  • Communicate with customers through various channels.
  • Acknowledge and resolve customer complaints.
  • Keep records of customer interactions, transactions, comments, and complaints.
  • Communicate and coordinate with colleagues as necessary.
  • Provide feedback on the efficiency of Tebra's payment process.
  • Ensure customer satisfaction and provide professional customer support.

Your Professional Qualifications

  • 12-month minimum experience in Customer Support or in Customer Support for a SaaS company.
  • Ideal experience in Fintech with an emphasis on financial risk management.
  • Demonstrated professional and friendly demeanor with customers.
  • English Communication Skills - oral and written.
  • High school diploma, general education degree, or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with tech support - desirable.

About Tebra

Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. With over 100,000 providers trusting Tebra to elevate their patient experience and grow their practice, we're building the future of well-being together.

Our Values

  • Start with the Customer: We get to know our customers - and their patients - and look at the world through their lens.
  • Keep It Simple: Healthcare is too complex. We aim to simplify it for everyone.
  • Stay Entrepreneurial: We reject the status quo and solve problems with creativity, perseverance, and a bias to action.
  • Better Together: We are diverse, humble, and collaborative. We put the team first and win together.
  • Celebrate Success: Life is short and joy is underrated. We take time to have fun and celebrate success.

Perks & Benefits

To assist with all of life's needs, Tebra offers a wellness and childcare subsidy and a University/Education discount. We also provide resources to help you keep your mind and body healthy, including access to a fitness program and an employee assistance program.

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