Digital Publishing Support Specialist
hace 6 días
Amzn Support Srvcs Costa Rica is seeking a talented Digital Publishing Support Specialist to join our team. As the front line interface between Amazon and publishers/content providers, you will play a critical role in ensuring all concerns are duly addressed.
Key Responsibilities:
- Demonstrate clear written and verbal communication skills
- Maintain a positive and professional demeanor with customers at all times
- Follow company policies and processes to process customer requests appropriately
- Escalate customer issues appropriately and correctly
- Proactively communicate system and process issues and customer feedback trends to management
- Route issues and bugs that require engineering expertise to the development teams
- Use customer service tools to provide an accurate response and exceptional customer experience
Requirements:
- Strong analytical skills required to understand problems faced by vendors, categorize, document, and decide on course of action
- Detail-oriented and process-focused individual who can follow the process and document interactions as per requirements in clear and concise manner
- Proficiency in MS Office package (Excel, Word) and HTML
- Experience in a technical support process, especially for web-enabled software products or services
- Process improvement oriented
- Basic familiarity with web technologies and HTML is highly desirable
About Us:
Amazon's Kindle Direct Publishing (KDP) is a service for self-publishing books to the Amazon Kindle store. Our team thrives on innovation and excellence, and we're passionate about creating an exceptional customer experience. If you want to work for a team who delights customers, solves problems, and is the face of our company, this role may be the perfect fit.
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