Customer Experience Representative
hace 2 días
KDP Support Specialist Job Description
This role is part of the Amzn Support Srvcs Costa Rica team, and we are looking for a skilled and detail-oriented individual to join our team as a KDP Support Specialist. The successful candidate will be responsible for communicating with publishers/content providers to resolve their concerns and ensure a smooth publishing experience on the Amazon Kindle store.
Main Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Escalate complex issues to management when necessary.
- Provide education to customers on system and process issues.
- Route issues and bugs that need engineering expertise to the development teams.
- Use customer service tools in order to provide an accurate response and an exceptional customer experience.
Required Skills
- Proven English verbal and written fluency skills.
- (If applicable) Proven international language verbal and written fluency skills.
- 1+ years of previous experience in a contact center environment.
- Demonstrated verbal and written communication skills with external/internal contacts.
- Proven ability to understand complex issues.
- Ability to navigate through multiple web tools.
- BASIC Microsoft Outlook, Excel and Word understanding and usage.
- Schedule flexibility.
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