Customer Experience Specialist

hace 1 semana


San Francisco, Heredia, Costa Rica Equifax A tiempo completo

Overview:

We are seeking a highly skilled Customer Service Representative to join our team at Equifax. As a key member of our customer support team, you will play a vital role in providing exceptional service to our clients.

Responsibilities:

  • Provide quality professional customer service that consistently meets or exceeds company standards of excellence and customer expectations
  • Manage outbound calls to gain information and/or follow up to resolve customer issues
  • Contribute to positive metrics: First contact resolution, quality, customer satisfaction, schedule adherence, productivity, etc.

Requirements:

  • Minimum 1 year of customer service experience
  • 1-year experience catering to clients in the US or Canada
  • English proficiency (verbal and written), level B2 or higher
  • 6 months Proficiency with Google Suite and Microsoft Office (Word and Excel)

What sets us apart:

  • Detailed oriented with an ability to multi-task in a fast-paced environment
  • Exhibit strong organizational, problem-solving, and analytical skills
  • Excellent listening, verbal, and written communication skills
  • Strong interpersonal skills and professional attitude

Benefits:

  • We offer comprehensive compensation and healthcare packages
  • On-site doctor and paramedics service 24/7
  • Life insurance
  • Gym facilities
  • Collaborative workspaces
  • Free transportation and parking
  • Subsidized cafeteria
  • Solidarity association
  • Organizational growth potential through our online learning platform with guided career tracks

We are an equal opportunities employer:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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