Customer Experience Insights Specialist
hace 2 semanas
Ttec is a leading global customer experience technology and services company focused on designing, implementing and delivering transformative customer experiences for many of the world's most iconic and disruptive brands.
The Opportunity:- As a Sales Data Analyst, you will work with senior leaders to support the overall success and growth of Ttec.
You will have the opportunity to serve as a subject matter expert in the migration to the new CRM and the deployment of the new CPQ solution. You will be responsible for working with sales teams to generate custom CRM reports and dashboards for weekly sales manager meetings and quarterly business reviews, integrated and/or multi-practice deal validation and tracking, support pipeline readiness (launch readiness), managing tracking of special groups of opportunities, sales performance reporting and analytics including full funnel analytics (sales), marketing analytics, win/loss by segment and vertical, historical analytics, strategic planning support, power bi dashboards, sales activity, sales productivity, adhoc analyses.
In this role, you will also participate in the implementation of a CPQ solution including configuration of pricing models, cost models, product catalogs, and other databases to support Ttec digital products and services, development of end-user training guides, other system administration functions as developed, managing user experience and content in the sales operations SharePoint site.
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