Data Insights Expert
hace 5 días
At Experian, we strive to unlock the power of data to create more opportunities for consumers, businesses, and society. Our team is looking for a Data Analyst to join our Global Analytics team and take on a key role in connecting operational data to our Client Feedback program and journey.
The ideal candidate will be a data wizard with a strong working knowledge of CX Systems, Salesforce, Data Integration, Analytics, and Insights. They will manage day-to-day reporting, integrate customer feedback and satisfaction data with operational data from various sources, and build impactful dashboards, reports, and analysis.
Main Responsibilities:- Own the day-to-day reporting for all CX programs and platforms
- Collect and connect data to gather and analyze the Experian client experience (CX)
- Integrate customer feedback and satisfaction data with operational data from various sources to create impactful dashboards, reports, and analysis
- Troubleshoot data-related issues in reports
- Ad-hoc data pulls for the CX team, GSE
- Build meaningful reports in Excel, Tableau, Salesforce, Experian's CX platform
- Summarize key reporting methodology and findings to stakeholders and team-members
- Connect CX Data to various operational reports including financials, sales dashboards, executive Tableau reports
- Partner with Salesforce and Data teams to find and resolve data quality problems
- Help other teams link CX data to their operational metrics and reports
- Work closely with other areas to ensure all data is processed correctly and in a timely manner
- Produce management information and reporting to stakeholders as and when required
- Evaluate and improve CRM, Tableau, and other systems accuracy and update
- Support Team Manager
- Ensure ongoing data integrity
- Liaise directly with senior officials to understand the bigger financial picture impacting the business
- Conduct training and act as an SME
- Consistently maintain attention-to-detail when handling CRM data
- Provide support, mentor, and coach team effectively to upskill and increase knowledge
- 3-5 years of experience in data-related roles
- Must have a working knowledge of Salesforce, Sales Insight, CX Platforms or other CRM
- Comfortable using Business Intelligence tools like Tableau, PowerBI, etc.
- Advanced Excel skills and examples of reporting
- Proven ability to integrate customer satisfaction data with operational data from various sources
- Familiarity with Financial data
- Strong familiarity with customer data platforms
- Demonstrable ability to analyze data from disparate sources, extract valuable insights, and leverage them to inform strategic approach
- Demonstrated history of creating impactful dashboards, reports, and analysis
- Familiarity with survey platforms and ability to launch surveys and analyze results with little supervision
- Strong analytical and problem-solving skills (advanced data analytics)
- Demonstrated experience in transforming raw data into actionable information
- Strong organization and prioritization skills: intense attention to detail
- Good written and oral communication
- Strong critical thinking and analytical reasoning skills
- Fast learner, curious, and passionate about understanding and improving customer experiences
- Team player, able to bring examples of positive peer feedback and collaborating to win to the table
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