Customer Insights Manager

hace 7 días


San Francisco, Heredia, Costa Rica Vmware A tiempo completo
Job Description

As a Senior Analyst, you will be responsible for:

  • Performing analysis of Voice of the Customer data and Customer Success for SMB segment data to illustrate trends with product adoption, consumption, and customer experience
  • Deriving and illustrating customer experience and customer adoption stories for socialization to stakeholders and leadership
  • Partnering with Voice of the Customer research team members to identify and synthesize customer patterns, trends, or other insights back to leadership and other stakeholders to influence customer experience improvements

In addition, you will be responsible for cleansing and maintaining Voice of the Customer data, building and deploying easy-to-use customer data visualizations in Tableau, researching and performing product consumption analysis, collaborating with Customer Intelligence data science team, and exploring new data sources.



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