Customer Insights Strategist

hace 7 días


San Francisco, Heredia, Costa Rica Vmware A tiempo completo

Company Overview

At VMware, we are committed to transforming the way businesses interact with technology. Our innovative approach has led to the creation of a unified Customer Experience and Success Team, dedicated to delivering exceptional customer experiences.

Job Description

We are seeking a skilled Senior Analyst to join our Customer Success Innovation and Intelligence team. As a key member of this team, you will be responsible for leading data analysis, insights, and reporting on our Voice of the Customer program. Your expertise will inform business decisions and drive strategic initiatives to enhance customer satisfaction and success.

Key Responsibilities

  • Perform in-depth analysis of Voice of the Customer data and Customer Success metrics for the SMB segment to identify trends and patterns.
  • Develop and communicate compelling customer experience stories to stakeholders and leadership, highlighting areas for improvement.
  • Collaborate with the Voice of the Customer research team to synthesize insights and influence customer experience improvements across the organization.
  • Cleanse and maintain Voice of the Customer data, ensuring data integrity and accuracy.
  • Create intuitive customer data visualizations using Tableau to support business decision-making.

Requirements

To succeed in this role, you will need:

  • Advanced experience with data management, analysis techniques, and reporting packages (Tableau, Webi, Power BI).
  • Deep knowledge of statistics and statistical packages (Excel, SPSS, SAS) for dataset analysis.
  • Analytical skills with attention to detail and accuracy, combined with excellent business acumen.
  • Exceptional problem-solving, strategic, and analytical skills, as well as strong organizational abilities.
  • Outstanding communication, written, and verbal skills, with the ability to convey complex ideas simply and effectively.

About You

We're looking for someone who is passionate about data-driven insights, enjoys working collaboratively, and is committed to delivering high-quality results. If you have a background in data analysis, business intelligence, or a related field, and possess excellent communication and interpersonal skills, we'd love to hear from you.



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