Customer Service Advocate
hace 7 días
The Customer Service Phone Representative provides high-quality and professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations.
This role involves creating an effortless customer experience by answering questions about products, orders, and services available through the e-commerce platform. The representative will interact with multiple customers over the phone on a daily basis and perform sales and product/order inquiry transactions.
Representatives are expected to find ways to satisfy customer needs and simplify the customer experience. High expectations include speed to solution, accurate information, empathy, and attention to detail. The representative will act in a way that positively represents the Company and increases the customer's likelihood to shop again.
Requirements- English level B2+ to C1
- High School Diploma
- 6 months minimum of Contact Center experience
- Salary: CRC 530,000 + Bonus 50,000
- 2 days OFF
- Free gym
- Transportation for training
- Nutrition services (special discount)
- Free care and physical therapy service (at Ultra Park I)
- Free Psychology services
- Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy.
- Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up.
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