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Required Skills and Qualifications
To be successful in this role, we need someone who has experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Excellent written and oral communication skills are essential, as well as experience dealing with technical support teams and fundamental understanding of ITSM in enterprise environments and global deployments.
A comfortable interacting with all levels of management, working knowledge of ITIL incident, problem and release management process and procedures, ability to effectively work with tight schedules and fast paced environment to minimize problem impact on the customer within a global model,
Broad technical understanding in a cloud software environment, Growth & collaborative mindset, ServiceNow platform knowledge or experience, Project Management capabilities and principles, Service delivery account management experience, willing to dream big and make you an exceptional candidate.
