Customer Service Representative
hace 1 semana
Job Summary:
The Application Advocate Agent will provide professional business and customer service support, both individually and as part of a project team. The role requires assisting Auxis customer service personnel to ensure high levels of customer satisfaction and productivity.
Responsibilities:
- Respond to high-volume inbound calls daily
- Work to achieve best-in-class customer service by meeting or exceeding customer experience key performance indicators
- Provide accurate and timely responses to potential customers; reroute calls to other departments when necessary
- Treat all callers with respect and provide a world-class customer experience
- Adhere to work schedule, assigned daily duties, and work activities
- Attend mandatory training and meetings
- Follow all policies, procedures, and compliance regulations
Skills and Experience:
We are looking for candidates who possess:
- Excellent communication skills and involvement
- Demonstrated experience in providing high levels of customer satisfaction and performance in a high-transaction volume/high-demand environment (preferred)
- A genuine interest in working with and helping customers
- Good presentation and a polite, tactful, and friendly character
- Financial background is a plus
About Auxis:
We offer a range of benefits including health benefits, transportation subsidy, training and development programs, employee recognition program, paid time off, and family-paid leave.
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