Customer Service Representative
hace 3 días
**Customer Service Representative**
**Job Summary**:
**Responsibilities**:
- Serve as the first point of contact for customers, identifying their issues and routing them to the appropriate engineers when necessary.
- Create and manage tickets for customer issues, ensuring timely resolution and customer satisfaction.
- Act as a liaison between customers and the Technical Assistance Center (TAC), providing necessary information and support.
- Create licenses and support accounts for clients worldwide.
- Ensure all Premium Service orders are completed in a timely manner.
- Work and collaborate with third-party vendors to manage shipments, deliveries, and returns.
- Provide tracking and status updates on all 4-hour calls submitted to the Technical Centers.
- Update the Siebel Database to accurately document customer cases and interactions.
- Notify customers regarding product shipments and delivery updates.
- Manage caseloads efficiently, ensuring timely closure of customer cases.
- Handle high visibility exceptions and collaborate with cross-functional teams to provide the best possible solutions.
**Requirements**:
- High School Diploma
- Strong customer handling skills, with the ability to learn and understand networking concepts.
- Detail-oriented with excellent organizational and time management skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Strong problem-solving and analytical abilities.
- Team player with the ability to collaborate and work well with cross-functional teams.
- Familiarity with Siebel Database or similar customer support systems is a plus.
- Prior experience in a customer support or technical support role is preferred.
If you are a self-motivated individual who thrives in a customer-oriented environment and possesses the required skills and qualifications, we would love to hear from you.
Please submit your resume and a cover letter detailing your relevant experience and why you are interested in this position.
**Salary**: ¢500,000.00 - ¢530,000.00 per month
Application Question(s):
- Do you have high school diploma?
- Are you willing to accept a salary of 500,000 or 530,000 crc per month?
- Do you have an advanced English level B2+ C1?
-
Customer Service Representative
hace 16 horas
San Francisco, Heredia, Costa Rica British American Tobacco A tiempo completoRole Overview:We are seeking a skilled Customer Service Representative to join our team in Heredia, Costa Rica. This role is part of GBS Finance and will be responsible for handling calls from retailers and Trade Marketing Representatives.About the Role:Handle inbound calls and tickets from clients and Trade Marketing RepresentativesAssist retailers and...
-
Customer Service Representative
hace 4 días
San Francisco, Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completoJob Description:">We are seeking a highly skilled and motivated CUSTOMER SERVICE REPRESENTATIVE to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.">About the Role:">Provide timely and effective...
-
Customer Service Representative
hace 5 días
San Francisco, Heredia, Costa Rica 3M A tiempo completo3M has a long-standing reputation as a company committed to innovation.We provide the freedom to explore and encourage curiosity and creativity.We gain new insight from diverse thinking, and take risks on new ideas.Here, you can apply your talent in bold ways that matter.Job Description:USAC Customer Service Representative, Costa RicaCollaborate with...
-
Customer Service Representative
hace 16 horas
San Francisco, Heredia, Costa Rica Experian A tiempo completoAt Experian, we're dedicated to helping businesses make smarter decisions and unlocking the power of data. As a Customer Service Representative, you'll be a high-performing resource for our Call Center, providing support to Automotive customers and responding to requests for information, products, and services.Key Responsibilities:Research and resolve...
-
Customer Service Representative
hace 4 semanas
San Francisco, Heredia, Costa Rica Straumann Group A tiempo completo**Position Summary**:**Responsibilities**:This position is responsible for, but not limited to, the following:- Provides superior customer service over the telephone to our customer base including, but not limited to, dental offices and dental labs.- Sets up new accounts and maintains customer master data in SAP.- Answers incoming interactions from...
-
Customer Service Specialist Ii
hace 3 semanas
San Francisco, Heredia, Costa Rica Te Connectivity A tiempo completoTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE's products or services.They may promote...
-
Customer Service Representative
hace 3 semanas
San Francisco, Heredia, Costa Rica Sgf Global A tiempo completo**What we're looking for**:We're looking for an outstanding Customer Service Rep.Looking to learn about new technologies, are passionate about customer service and eager to lead a collaborative team?Then we'd love to speak with you**Position Overview****Primary Responsibilities**Responsible for case management while complying to established Quality Assurance...
-
Customer Service Representative
hace 4 días
San Francisco, Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completoAbout the RoleWe are seeking a highly motivated and customer-focused Call Center Agent to join our team at Bill Gosling Outsourcing. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients through various communication channels.Your Key ResponsibilitiesEngage with customers on all inbound and...
-
Customer Service Representative
hace 2 días
San Francisco, Heredia, Costa Rica Equifax A tiempo completoEquifax is where you can power your possible.If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.**What you'll do**:- Provide quality professional customer service that consistently meets or exceeds company standards of excellence and customer...
-
Customer Service Representative
hace 2 semanas
San Francisco, Heredia, Costa Rica Citrix A tiempo completoCitrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere.By joining our award-winning workplace, you'll be included in the globally diverse, collaborative team that values work-life balance.Come see why Fortune named us one of the 100 Best Companies to Work For.Let's innovate and grow...
-
Customer Service Team Lead Operations
hace 4 semanas
San Francisco, Heredia, Costa Rica Huntsman A tiempo completoJob Description:Customer Service Team Lead OperationsHuntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals.Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets.We operate more than 70...
-
Customer Service Representative
hace 3 semanas
San Francisco, Heredia, Costa Rica Digital Risk, Llc. A tiempo completoCompany DescriptionMphasis applies next-generation technology to help enterprises transform businesses globally.Customer centricity is foundational to Mphasis and is reflected in the Mphasis' Front2Back Transformation approach.Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients...
-
Customer Service Representative
hace 3 semanas
San Francisco, Heredia, Costa Rica Digital Risk, Llc. A tiempo completoCompany DescriptionMphasis applies next-generation technology to help enterprises transform businesses globally.Customer centricity is foundational to Mphasis and is reflected in the Mphasis' Front2Back Transformation approach.Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients...
-
Customer Service Representative
hace 3 semanas
San Francisco, Heredia, Costa Rica Digital Risk, Llc. A tiempo completoCompany DescriptionMphasis applies next-generation technology to help enterprises transform businesses globally.Customer centricity is foundational to Mphasis and is reflected in the Mphasis' Front2Back Transformation approach.Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients...
-
Representative, Customer Service
hace 4 semanas
San Francisco, Heredia, Costa Rica Stryker A tiempo completo**Why customer service at Stryker?**:Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers?As a member of our customer services team, that is exactly what you will doHere, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of...
-
Technical Support Representative: Service
hace 3 semanas
San Francisco, Heredia, Costa Rica 1170 Kyndryl Costa Rica, Sociedad De Responsabilidad Limitada A tiempo completoWho We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day.So why work at Kyndryl?We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleHave you...
-
Global Customer Support Representative
hace 16 horas
San Francisco, Heredia, Costa Rica Bosch Group A tiempo completoOverview:Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.We use the latest technology and the Internet of Things to develop integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Our team of 9,000 associates at 27 locations...
-
French Customer Service Representative
hace 3 semanas
San Francisco, Heredia, Costa Rica Equifax A tiempo completoResponsible for complying with the consumer's requests to deliver quality output, assure on time project completion and superior customer service.Work in a collaborative team environment to achieve these results.**What you'll do**- Provide service to consumers/members on their credit files by updating accounts and personal information, creating...
-
Customer Service Manager
hace 2 semanas
San Francisco, Heredia, Costa Rica Huntsman A tiempo completoJob Description:Customer Service Manager (Costa Rica GBS)Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals.Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets.We operate more than 70...
-
Customer Service Advisor
hace 3 días
San Francisco, Heredia, Costa Rica Huntsman A tiempo completoJob Description:Customer Service Advisor (Order Management) (Temporary - 6 months)Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals with 2022 revenues of approximately $8 billion from our continuing operations.Our chemical products number in the thousands and are sold worldwide to...