Customer Service Advisor

hace 3 días

San Francisco, Heredia, Costa Rica Huntsman A tiempo completo

Job Description:
Customer Service Advisor (Order Management) (Temporary - 6 months)

Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals with 2022 revenues of approximately $8 billion from our continuing operations.
Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets.
We operate more than 60 manufacturing, R&D and operations facilities in approximately 30 countries and employ approximately 7,000 associates within our continuing operations.
For more information about Huntsman, please visit the company's website at

Here, you can make an impact and make a difference.
Come join us.
Job Scope

The Customer Service Advisor (CSA) is Huntsman's "face to the customer" overseeing and ensuring seamless execution of the customer ordering processes.
The Customer Service Advisor is knowledgeable in the systems, policies, and products for the business they report through.
Must be able to serve both internal and external customers and be aware of how to get things done through the established processes and deploy Huntsman resources to effectively manage customer orders from receipt through delivery.
Must be able to track and improve efficiency and effectiveness through a defined set of metrics and key performance indicators.
Must be able to handle a large workload on a tight schedule with a high degree of accuracy and correspond in a professional manner.
In summary, as a Customer Service Advisor (CSA), you will:

- Order Management_
- Manage the day-to-day relationships and orders for identified customer accounts, ensuring proficient and knowledgeable customer service is provided with a sense of integrity and trust.
- Perform all job duties by following required company and/or department processes in handling customer orders, issues, product returns, order cancellations, complaints, quotes, documentation requests, same-day order entry and data maintenance.
- Have good working product knowledge and may suggest alternate or compatible products to customers as needed.
- Manage any issues that may arise in a timely manner towards resolution, including alternate escalation protocols and fee negotiation.
- Have ownership of a "streamlined process" such as returns or master data management as required.
- Provide regular feedback and pro-active communication to the customer and/or sales representatives regarding the status of the accounts.
- Manage order blocks working close to other functions as Finance/Credit, Supply Chain Planning and Logistics.
- Contribute to attain and improve customer services metrics and key performance indicators as time to enter orders, order confirmation time, number of orders and line items, order changes and cancellations, and others defined by the group.
- Employee Activities_
- Handle additional responsibilities without affecting day to day activities.
- Follow instructions and perform other duties as may be assigned by supervisor and/or manager and may assist in the monitoring and balancing of team workload.
- Arrive at scheduled start time.
- Employ safe work practices and actively participate in EH&S initiatives.
- Follow company and departmental attendance, punctuality, and other policies.
- Demonstrate customer service core values, defined by our mission statement.
- Relationship Management_
- Work closely with manufacturing, logistics, credit, supply chain, technical, commercial, pricing and other key stakeholders to insure timely and accurate order processing and delivery in accordance with customer requirements and manufacturing capabilities, and respond to internal and external issues, product returns, and complaints, following any issues through to completion with a sense of urgency.
- Have assigned customer accounts or manage spot deals for inside sales activity, which may involve order solicitation, price negotiation and systems entry, and some travel to meet with customers.
- Support Management_
- Be the primary on floor back-up for Team Lead and help other CSAs and/or groups to assure adequate coverage of accounts during planned and unplanned short-staffed situations and/or during implementations; including "go team" operations for Disaster Recovery needs and primary after-hours coverage.
- Design, maintain, and send reports.
- Offer viable solutions to problems and aid in implementation of suggestions for improvement and other project work and considered a "go to" person on the team.
- Assist other employees in accomplishment of Huntsman company goals.
- Employee Development_
- Develop product knowledge, service offerings, processes, back-up procedures, and industry conditions to enhance service and sales to the customers through personal training, individual inquiry, and development plans.
- Serve as a mentor to new and struggling employees.
- Identify areas of continued learning and the desire for s

  • Sr. Customer Service Advisor South Region

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Huntsman A tiempo completo

    Job Description:Sr.Customer Service Advisor South RegionHuntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals.Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets.We operate more than 70...

  • Sr. Customer Service Advisor Daily Solutions/Fgi

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Huntsman A tiempo completo

    Job Description:Sr.Customer Service Advisor Daily Solutions/FGI LeaderHuntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals.Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets.We operate...

  • It Advisor

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Re:Sources Global A tiempo completo

    Company Description**Job Description**:As a Solution Center Advisor, we are seeking a talented and professional people to join our team.These individuals will provide a world-class customer service experience to customers and partners in problem identification and resolution on various technologies.Furthermore, individuals will utilize troubleshooting skills...

  • Benefits Advisor

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Huntsman A tiempo completo

    Job Description:Benefits Advisor (Heredia, Costa Rica)Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals with 2021 revenues of approximately $8 billion.Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and...

  • Customer Service Representative

    hace 4 semanas

    San Francisco, Heredia, Costa Rica 360Training A tiempo completo

    **360training****Customer Service Representative - Spanish / English****Responsibilities**- Receive, initiate, document, and handle product/service-related transactions over the phone with customers.- Review and master product/service-related systems and materials per customer.- Demonstrate strong interpersonal skills while interacting with customers,...

  • Customer Service Supervisor

    hace 1 semana

    San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The CS Supervisor will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity.The person will provide support, direction, monitoring, and coaching to the assigned team in...

  • Customer Service Representative

    hace 4 días

    San Francisco, Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Job Description:">We are seeking a highly skilled and motivated CUSTOMER SERVICE REPRESENTATIVE to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.">About the Role:">Provide timely and effective...

  • Customer Service Representative

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Sgf Global A tiempo completo

    **What we're looking for**:We're looking for an outstanding Customer Service Rep.Looking to learn about new technologies, are passionate about customer service and eager to lead a collaborative team?Then we'd love to speak with you**Position Overview****Primary Responsibilities**Responsible for case management while complying to established Quality Assurance...

  • Customer Service Representative

    hace 5 días

    San Francisco, Heredia, Costa Rica 3M A tiempo completo

    3M has a long-standing reputation as a company committed to innovation.We provide the freedom to explore and encourage curiosity and creativity.We gain new insight from diverse thinking, and take risks on new ideas.Here, you can apply your talent in bold ways that matter.Job Description:USAC Customer Service Representative, Costa RicaCollaborate with...

  • Customer Service Manager

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Huntsman A tiempo completo

    Job Description:Customer Service Manager (Costa Rica GBS)Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals.Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets.We operate more than 70...

  • Customer Service Representative

    hace 13 horas

    San Francisco, Heredia, Costa Rica British American Tobacco A tiempo completo

    Role Overview:We are seeking a skilled Customer Service Representative to join our team in Heredia, Costa Rica. This role is part of GBS Finance and will be responsible for handling calls from retailers and Trade Marketing Representatives.About the Role:Handle inbound calls and tickets from clients and Trade Marketing RepresentativesAssist retailers and...

  • Customer Service Representative

    hace 4 días

    San Francisco, Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completo

    About the RoleWe are seeking a highly motivated and customer-focused Call Center Agent to join our team at Bill Gosling Outsourcing. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients through various communication channels.Your Key ResponsibilitiesEngage with customers on all inbound and...

  • Customer Service Team Lead

    hace 4 semanas

    San Francisco, Heredia, Costa Rica Huntsman A tiempo completo

    Job Description:Customer Service Team Lead (Costa Rica GBS)Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals.Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets.We operate more than 70...

  • Customer Service Representative

    hace 2 días

    San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    Equifax is where you can power your possible.If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.**What you'll do**:- Provide quality professional customer service that consistently meets or exceeds company standards of excellence and customer...

  • Customer Service Management

    hace 4 semanas

    San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo

    **Job Summary**- This role is responsible for collaborating with various teams to resolve customer issues, ensuring utmost customer satisfaction and seamless customer service experience.The role involves efficient handling of customer inquiries through multiple channels, meticulous tracking of open tickets, and diagnosing root causes for prompt...

  • Customer Service Expert

    hace 13 horas

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Company OverviewExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers and businesses.We are proud to share our commitment to excellence in providing innovative solutions that drive business growth and success. Our team is dedicated to empowering clients with cutting-edge...

  • Customer Service Associates

    hace 4 semanas

    San Francisco, Heredia, Costa Rica Pts Consulting Services A tiempo completo

    **_Role & Responsabilities _**- Provide customer assistance on topics including, but not limited to general inquiries.**_Preferred Skills / Basic Requirements _**- 1+ years Customer Service experience in multinational organizations.- Skilled for multitasking in a successful manner and managing different systems at a time- Customer centric focus- Dynamic and...

  • Customer Service Agent

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completo

    As a Customer Service Agent, you will: Interact with customers/ customer information on a daily basis, promptly responding to all inquiries in a courteous and efficient manner. Provides information to customers about product features. Helps customers when they are faced with problems or need information and/or ensure customer information is updated...

  • Customer Service Representative

    hace 3 días

    San Francisco, Heredia, Costa Rica Movate Inc A tiempo completo

    **Customer Service Representative****Job Summary**:**Responsibilities**:- Serve as the first point of contact for customers, identifying their issues and routing them to the appropriate engineers when necessary.- Create and manage tickets for customer issues, ensuring timely resolution and customer satisfaction.- Act as a liaison between customers and the...

  • Customer Service Team Lead

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job Summary:The Customer Service Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity.The Customer Service Lead will be the primary customer interface for trouble calls; and...