Customer Service Representative

hace 3 días


San Francisco, Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completo

About the Role

We are seeking a highly motivated and customer-focused Call Center Agent to join our team at Bill Gosling Outsourcing. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients through various communication channels.

Your Key Responsibilities

  • Engage with customers on all inbound and outbound calls, emails, and other channels of communication.
  • Review account status and information thoroughly to understand customer inquiries and needs.
  • Respond to customer inquiries and decide upon the most appropriate solution.
  • Negotiate payment terms and arrangements as needed.
  • Recommend solutions, products, and alternative options to resolve customer inquiries.
  • Overcome consumer objections and refer complaints to the appropriate department.

Requirements

  • Familiarity with call center software and CRM systems is an asset.
  • Excellent communication skills, both verbal and written.
  • Ability to work in a fast-paced environment and adapt to new systems and processes.
  • Positive attitude and enthusiasm towards delivering excellent customer service.
  • Problem-solving abilities and attention to detail.

Benefits

  • Ongoing training and development opportunities to enhance your skills and career advancement.
  • A comprehensive training program to ensure your success in the role.
  • A collaborative and supportive work environment that fosters teamwork and inclusivity.
  • A state-of-the-art office space designed to promote collaboration and productivity.
  • The opportunity to make a real difference in people's lives while helping businesses grow.


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