Customer Service Management

hace 5 horas

Heredia, Costa Rica Hewlett Packard A tiempo completo

**Job Summary**
- This role is responsible for collaborating with various teams to resolve customer issues, ensuring utmost customer satisfaction and seamless customer service experience.
The role involves efficient handling of customer inquiries through multiple channels, meticulous tracking of open tickets, and diagnosing root causes for prompt resolutions.
The role includes interacting with customers and contributing to department goals through recommendations for efficiency improvements.
**Responsibilities**
- Collaborates directly with technical support engineers, quality analysts, and sales staff to promptly resolve customer issues, fostering a cohesive team approach.
- Keeps meticulous track of open tickets, ensuring timely resolutions across the organization, and proactively communicating progress.
- Assumes responsibility for handling open service requests, implementing effective fixes, and meticulously documenting cases for escalation.
- Diagnoses the root causes of failures to facilitate prompt resolutions and maintains detailed records for future reference.
- Addresses customers' technical issues, including but not limited to product compatibility and configuration, support entitlements and validation, invoice and shipping inquiries, electronic support troubleshooting, and product availability.
- Interacts effectively with customers, company sales, and service representatives, addressing a wide range of pre-sales and post-sales inquiries.
- Assists in achieving department goals and actively contributes by making recommendations to management to improve efficiency and effectiveness.
- Develops conclusions, recommendations, and written reports, contributing proactively through research and data analysis support, and sharing knowledge to foster a knowledge management culture.
**Education & Experience** Recommended**
- Four-year or Graduate Degree in Computer Science, Information Systems, Engineering, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 2-4 years of work experience, preferably in telephone support, microcomputer industry, or a related field or an advanced degree with little or no work experience.
**Preferred Certifications**
NA

**Knowledge & Skills**
- Call Center Experience
- Customer Inquiries
- Customer Relationship Management
- Customer Success Management
- Customer Support
- Data Entry
- Process Improvement
- SAP Applications
- Technical Support
- Workflow Management
- Fluent in English
- Excel Expert

**Cross-Org Skills**
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity

**Impact & Scope**
- Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.
**Complexity**
- Responds to routine issues within established guidelines.
**Disclaimer

  • Order Management Advisor

    hace 5 horas

    Heredia, Costa Rica Huntsman A tiempo completo

    Job Description:Order Management Advisor (Customer Service).Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals.Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets.We operate more than 70...

  • Order Management Advisor

    hace 6 horas

    Heredia, Costa Rica Huntsman A tiempo completo

    Job Description:Customer Service Advisor (Order Management)Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals.Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets.We operate more than 70...

  • Order Management Team Lead

    hace 6 horas

    Heredia, Costa Rica Huntsman A tiempo completo

    Job Description:Order Management Team Lead (Customer Service)Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals with 2022 revenues of approximately $8 billion from our continuing operations.Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad...

  • Customer Service Advisor

    hace 6 horas

    Heredia, Costa Rica Huntsman A tiempo completo

    Job Description:Customer Service Advisor (Order Management)Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals with 2022 revenues of approximately $8 billion from our continuing operations.Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and...

  • Senior Customer Service Advisor

    hace 5 horas

    Heredia, Costa Rica Huntsman A tiempo completo

    Job Description:Senior Customer Service Advisor (Order Management)Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals.Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets.We operate more...

  • Customer Service Supervisor

    hace 10 horas

    Heredia, Costa Rica Straumann Group A tiempo completo

    **#ChangeMakers** Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to drive...

  • Customer Service Supervisor

    hace 5 horas

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The CS Supervisor will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity.The person will provide support, direction, monitoring, and coaching to the assigned team in...

  • Customer Service

    hace 3 días

    Heredia, Costa Rica Object Technology Solution A tiempo completo

    **OTSI (Object Technology Solutions, Inc) has an immediate opening for Customer Service Representative II.** **Customer Service Representative II (HYBRID/COSTA RICA)** **DESCRIPTION**VMware is looking for high energy, customer **SKILLS AND ABILITIES REQUIRED**: - Experience in customer service or any customer facing environment an advantage. - Excellent...

  • Customer Service Lead

    hace 5 horas

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary:The Customer Service Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity.The Customer Service Lead will be the primary customer interface for trouble calls; and...

  • Customer Service Lead

    hace 5 horas

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary:The Customer Service Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity.The Customer Service Lead will be the primary customer interface for trouble calls; and...

  • Customer Service Agent

    hace 3 días

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Customer Service Agent will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. **Responsibilities**: - Confer with customers by telephone in...

  • Customer Service Representative

    hace 5 días

    Heredia, Costa Rica SGF Global A tiempo completo

    **What we're looking for**: We're looking for an outstanding Customer Service Rep. Looking to learn about new technologies, are passionate about customer service and eager to lead a collaborative team? Then we'd love to speak with you! **Position Overview** **Primary Responsibilities** Responsible for case management while complying to established Quality...

  • Trilingual Customer Service

    hace 5 horas

    Heredia, Costa Rica Bosch Group A tiempo completo

    Company Description- Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Around 9,000...

  • Customer Service Manager

    hace 3 días

    Heredia, Costa Rica Huntsman A tiempo completo

    Job Description: Customer Service Manager (Costa Rica GBS) Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets. We operate more than...

  • Purchasing / Customer Service

    hace 5 horas

    Heredia, Costa Rica Sgf Global A tiempo completo

    **100% ONSITE POSITION!!!!!**- **Note: Please read the caption of the job before apply.**_**SGF Global i**s a global leader with over 30 years' experience providing recruitment solutions.We are hiring a **Purchasing/Customer Service** to work with a prestigious multinational Management of information technology services and technology consulting.This...

  • Customer Service Manager

    hace 2 días

    Heredia, Costa Rica IBM A tiempo completo

    **Introduction** Client satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers. You'll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. If solving problems and helping...

  • Customer Service Team Lead

    hace 2 días

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Customer Service Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The Customer Service Lead will be the primary customer interface for trouble calls;...

  • Customer Service Team Lead

    hace 1 hora

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary:The Customer Service Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity.The Customer Service Lead will be the primary customer interface for trouble calls; and...

  • Customer Service Team Lead

    hace 5 horas

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary:The Customer Service Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity.The Customer Service Lead will be the primary customer interface for trouble calls; and...

  • Customer Service Manager

    hace 1 hora

    Heredia, Costa Rica Ibm A tiempo completo

    **Introduction**Client satisfaction will be your ultimate goal in this role.As a customer service representative, you will be on the front line serving our customers.You'll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems.If solving problems and helping...