Customer Service

hace 12 horas


Heredia, Costa Rica Object Technology Solution A tiempo completo

**OTSI (Object Technology Solutions, Inc) has an immediate opening for Customer Service Representative II.**
**Customer Service Representative II (HYBRID/COSTA RICA)**
**DESCRIPTION**VMware is looking for high energy, customer
**SKILLS AND ABILITIES REQUIRED**:

- Experience in customer service or any customer facing environment an advantage.
- Excellent communication skills in English, both written and verbal, additional languages an advantage
- Quick learner and be able to comprehend interdependency of multiple programs/processes
- Ability to stay calm, cool, and collected when dealing with difficult situations.
- Exceptional organizational and problem-solving skills; keen attention to detail.
- Strong team player but willing to speak up and share ideas.
- Ability to identify root cause of an issue/inquiry and offer solutions.
- Self-motivated in a cross-functional, fast-paced and dynamic & uncertain environment
- Hands on experience with PRM systems, Sales Force experience preferred.
- Proficient with MS Office Suite
- Sense of urgency & ownership when managing different situations and/or cases.

**MAJOR RESPONSIBILITIES**:

- Follow up on any open issues to resolve internal requests quickly.
- Perform outbound calls when required.
- Provide feedback on process, top inquiries, system issues to management.
- Work closely with other specialists in other regions and share info.
- Attend & organize meetings with stakeholders.
- Support and help investigate to deliver process documentation.**About us**
Founded in 1999 and headquartered in Overland Park, Kansas, OTSI offers global reach and local delivery to companies of all sizes, from start-ups to Fortune 500s. Through offices across the US and around the world, we provide universal access to exceptional talent and innovative solutions in a variety of delivery models to reduce overall risk while optimizing outcomes; enabling our customers to thrive in a global economy.
Join us today, as we assure you 1500+ friends and a great career; Happiness begins at a great workplace...
Working with OTSI gives you the assurance of a successful, fast-paced career. Exposure to infinite opportunities to learn and grow, familiarity with cutting-edge technologies, cross-domain experience and a harmonious environment are some of the prime attractions for a career-driven workforce.

**Job Type**: Contract



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