Customer Service Agent
hace 16 horas
Job Summary:
The Customer Service Agent will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity.
**Responsibilities**:
- Confer with customers by telephone in order to provide information about products and services, to take /modify orders or account information, or to obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
- Refer unresolved customer grievances to designated departments for further investigation.
- Determine charges for services requested, collect payments, and/or arrange for billing.
- Complete trouble ticket forms, prepare change of address records, and issue service discontinuance orders, using computers.
- Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase shipping delays.
- Solicit sale of new or additional services or products, upsell.
- Review insurance terms with the callers in order to determine steps to follow for a particular claim to be covered by insurance.
- Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.
- Recommend upgrades in products, packaging, shipping, service, or billing methods and procedures in order to prevent future problems or to ensure customer satisfaction.
- Additional responsibilities include,
- Comply and adhere to Auxis operational processes and security policies.
- Use of client management tools for ticketing, ordering and tracking usage.
- Attend all customer service and performance related scheduled meetings as required.
Skills and Experience:
- English - Spanish Language (Oral and writing 90 % or higher), (C1 or above).
- The resource will work on a flexible schedule. Within our Hours of Operations which are Monday to Sunday from 6:00 am to 10:00 pm.
- The resource will adjust its local schedule with the resources supporting this position during Daylight Savings time changes in the Eastern Time Zone.
- Must be available to work on weekends.
- Must have a high school diploma or in progress to complete high school.
- A genuine interest in working with and helping customers.
- Must possess excellent communication skills and involvement.
- Demonstrated experience in providing high levels of customer satisfaction and performance in a high transaction volume/high demand environment preferred.
- Good presentation and a polite, tactful and friendly character.
-
Sr Customer Service Agent
hace 2 semanas
Heredia, Costa Rica Auxis A tiempo completoJob Summary: The Senior Customer Service Agent will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service personnel to ensure high levels of customer satisfaction and productivity. **Responsibilities**: - Confer with customers by telephone in order to...
-
Customer Service Lead
hace 7 meses
Heredia, Costa Rica Auxis A tiempo completoJob Summary: The Customer Service Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The Customer Service Lead will be the primary customer interface for trouble cases;...
-
Customer Service Lead
hace 3 semanas
Heredia, Costa Rica Auxis A tiempo completoJob Summary: The Customer Service Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The Customer Service Lead will be the primary customer interface for trouble calls;...
-
Customer Service Lead
hace 7 meses
Heredia, Costa Rica Auxis A tiempo completoJob Summary: The Customer Service Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The Customer Service Lead will be the primary customer interface for trouble calls;...
-
Customer Service Agent
hace 4 días
Heredia, Costa Rica GRUPO STT A tiempo completoResponsible for timely and accurate processes associated with some or all the following:Pre-registrationInsurance verificationPre-CertificationInsurance Notification Responsibilities: Duties will be performed by each individual depending on the assignment of responsibilities:Perform pre-registration and insurance verification within 3-5 days prior to the...
-
Customer Service Team Lead
hace 7 meses
Heredia, Costa Rica Auxis A tiempo completoJob Summary: The Customer Service Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The Customer Service Lead will be the primary customer interface for trouble calls;...
-
Customer Service Team Lead
hace 7 meses
Heredia, Costa Rica Cognizant Technology Solutions A tiempo completo**We’re hiring!** At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives...
-
QA Agent
hace 2 semanas
Heredia, Costa Rica Softtek A tiempo completoPerfil principal: - Medir el rendimiento de los agentes según los objetivos definidos. - Monitorear y auditar las llamadas, registro de tickets y otros canales de comunicación identificados. - Documentar la información recopilada del proceso de monitoreo. - Asegúrese de que el líder del proyecto proporcione comentarios oportunos al agente de la mesa de...
-
Travel Agent
hace 7 meses
Heredia, Costa Rica BCD Travel Corporate A tiempo completo**Bring your passion and energy to our growing team. We're hiring!** **Travel Agent** - Full time, Costa Rica_ - Dedicated Account_ As a Travel Consultant, you are the face of our company. You'll communicate and respond to request for current and new clients, helping them travel smart and achieve more. Do you communicate effortlessly and have customer...
-
Travel Agent
hace 2 días
Heredia, Costa Rica BCD Travel Corporate A tiempo completo**Bring your passion and energy to our growing team. We're hiring!** **Travel Agent** - Full time, Costa Rica_ As a Travel Consultant, you are the face of our company. You'll communicate and respond to request for current and new clients, helping them travel smart and achieve more. Do you communicate effortlessly and have customer service at heart? - Read...
-
Customer Service
hace 16 horas
Heredia, Costa Rica Object Technology Solution A tiempo completo**OTSI (Object Technology Solutions, Inc) has an immediate opening for Customer Service Representative II.** **Customer Service Representative II (HYBRID/COSTA RICA)** **DESCRIPTION**VMware is looking for high energy, customer **SKILLS AND ABILITIES REQUIRED**: - Experience in customer service or any customer facing environment an advantage. - Excellent...
-
Customer Service Representative
hace 7 meses
Heredia, Costa Rica Movate A tiempo completoThe Customer Service Phone Representative provides quality and professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations. The position is directly responsible for creating an effortless customer experience by answering questions about products, orders, and services available through the...
-
Customer Service Supervisor
hace 2 semanas
Heredia, Costa Rica Auxis A tiempo completoJob Summary: The CS Supervisor will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The person will provide support, direction, monitoring, and coaching to the assigned team in...
-
Customer Service Supervisor
hace 7 meses
Heredia, Costa Rica Straumann Group A tiempo completo**#ChangeMakers** Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to drive...
-
Customer Service Manager
hace 7 meses
Heredia, Costa Rica Straumann Group A tiempo completo**#ChangeMakers** Ready to make an impact? We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to drive...
-
Customer Support Supervisor
hace 7 meses
Heredia, Costa Rica 360training A tiempo completo**360training** **Customer Support Supervisor - Spanish/English** **Responsibilities** - Provide leadership, orientation, training, coaching, and mentoring to departmental staff. - Assist with performance evaluations and disciplinary actions. - Determine, coordinate, and supervise daily staffing assignments and staffing levels to ensure department service...
-
Customer Service Analyst
hace 7 meses
Heredia, Costa Rica Experian A tiempo completoFull-time Employee Status: Regular Role Type: Hybrid Department: Customer Service Schedule: Full Time Shift: Day Shift **Company Description**: **About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are...
-
Customer Service Analyst
hace 7 meses
Heredia, Costa Rica Experian A tiempo completo**Company Description** About us, but we’ll be brief** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five...
-
Customer Service Rep
hace 1 semana
Heredia, Costa Rica Object Technology Solution A tiempo completo**OTSI** **Object Technology Solutions, Inc**) has an immediate opening for a Customer Service Rep. CUSTOMER SERVICE REP (REMOTE) MAJOR RESPONSIBILITES: - Answer phones to respond to orders, general customer inquires, invoice questions, and customer complaints. - Project a professional company image through phone interaction. - Answer phones and respond...
-
Customer Service Representative
hace 7 meses
Heredia, Costa Rica Infotree Global Solutions A tiempo completoCustomer Service Representative Posición HIBRIDA, oficina se ubica en Belén de Heredia. Contrato TEMPORAL por 3 meses. Horario de Lunes a Viernes. **Requisitos**: Inglés avanzado. Título de bachillerato. Minimo 6 meses de experiência en call center. **Job Types**: Temporary, Full-time **Salary**: ₡500,000.00 - ₡550,000.00 per...