Customer Service Manager
hace 3 semanas
Job Description:
Customer Service Manager (Costa Rica GBS)
Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets. We operate more than 70 manufacturing, R&D and operations facilities in approximately 30 countries and employ approximately 9,000 associates within our four distinct business divisions.
Huntsman offers unsurpassed opportunities to build a successful future. Our diverse portfolio creates a range of career fields including manufacturing, research and development, technical services, sales and marketing, customer service - and the list goes on.
Here, you can make an impact and make a difference. Come join us.
Huntsman’s Performance Products Division is seeking a Customer Service Manager supporting our GBS Site in San Jose, Costa Rica. This position will report to Supply Chain Director.
This person will be responsible for overall North American customer service management for a division of Huntsman & its associated business units by ensuring team execution of high-quality service while continuously adding to customer service’s value to the organization through business improvement in and in between groups. The role also includes the coaching and development of direct reports, team development, facilitation of projects, large & small issue resolution including root cause analysis & actions, development of strong relationships throughout the organization, and clear demonstration of strong leadership up and down the organization through vision creation and results driven activities in a culture that creates positive, engaged interactions.
In summary, as the Customer Service Manager, you will be with mínimal supervision and heavy decision-making:
30% Leader: Results driven, effective team and organizational leadership with an emphasis on execution, accountability, and safety. Proven ability to create and drive a vision through selling of ideas and strategies, emphasis on best practices, and development and monitoring of KPIs. Demonstrated emphasis on a positive culture that recognizes, rewards, and celebrates achievements in an atmosphere of levity.
30% Relationship Builder: Lead working relationships with both internal and external customers; align strategic and operational goals to business goals & requirements; create open lines of communication and develop trust between teams and individuals; display knowledge and competence in business and procedural details. Ability to manage gaps, clarifies roles, reframe perceptions, display team advocacy, and act as a buffer between groups to create unity is essential.
20% Motivator / Developer: Ability to recruit and hire the right personnel for the team by seeking out talent that may be utilized and extended over the long haul; sustain growth and build capabilities in current staff; mentor team members for succession planning to assure team knowledge and capability depth; address behavioral issues and resolve execution gaps of team and individuals.
20% Resolver: Streamline broken, cumbersome, and or missing processes both within team and with other groups; remove roadblocks as they occur and strategically; act as the voice of the team and internal liaison; accurately evaluate and minimize risk; promote value-added activities; provide escalation support to team and business with customers.
Other general responsibilities:
- Follows instructions and performs other duties as may be assigned by supervisor,
- Assists other employees in accomplishment of Huntsman company goals,
- Participates in and completes company-required training programs,
- Participates in Environmental, Health, & Safety initiatives as set forth by the company.
Required Qualifications
Education
- Bachelor's Degree in Technical / Business incumbent related field,
- 10 years of vocational related training may be substituted in lieu of a formal education background.
Experiences
- 7 years of experience leading a customer service group for the North America region, ensuring team execution of high-quality service while continuously adding to customer service’s value to the organization through business improvement in and in between groups.
Preferred Qualifications
- Communicates tactfully and effectively both verbally and in writing and maintains effective work relations with those encountered during employment,
- Flexibility and adaptability to new instructions and/or dynamic organizational priorities is critical for job success.
Skills & Knowledge
- Ability to make accurate decisions is key,
- Strong interpersonal skills including the ability to handle and manage conflict is required,
- Possess good organizational and analytical skills,
- Proven prior experience in negotiations, organizational agility, continuous improvement activities, project management,
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