Order Management Team Lead

hace 3 días

Heredia, Costa Rica Huntsman A tiempo completo

Job Description:
Order Management Team Lead (Customer Service)

Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals with 2022 revenues of approximately $8 billion from our continuing operations. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets. We operate more than 60 manufacturing, R&D and operations facilities in approximately 30 countries and employ approximately 7,000 associates within our continuing operations. For more information about Huntsman, please visit the company's website at


Here, you can make an impact and make a difference. Come join us.

Huntsman is seeking an Order Management Team Lead supporting the Advanced Materials Division located in San Jose, Costa Rica. This position will report to the Manager, Customer Service.

Job Scope

The Order Management Team Lead (Customer Service) is responsible for helping maintain customer relationships, serving as the first escalation point for service issues, and running back-office activities. This role is responsible for Month end close, pricing, invoicing, returns process and working with IA, Credit and legal. The Customer Service Team Leader helps drive customer loyalty and achievement of the company’s sales and revenue objectives by delivering exceptional customer service.

As the Order Management Team Lead you will:
Manage a team of Customer Service Representatives to drive delivery of exceptional customer service, specifically:

- Coach and motivate Customer Fulfillment Representatives to meet KPI targets.
- Identify and implement ways to increase overall team performance and efficiency.
- Administer annual reviews and performance improvement plans.
- Ensure the team has the knowledge and skills to meet customer expectations.
- Collaborate with other Customer Fulfillment Team Leaders to ensure alignment on best practices.

Assist in developing and maintaining strong, collaborative customer relationships, specifically:

- Ensure customer orders are correctly processed, including invoices, pricing, shipping, and deliveries.
- Manage escalated customer service issues, including coordinating, when necessary, with the appropriate individual or functions.
- Monitor and manage customer KPIs and scorecards and develop service improvement plans for KPIs that fall below designated thresholds.

Analyze customer service issues and drive service-level improvements, specifically:

- Collect and analyze customer feedback to identify and root cause customer service issues.
- Execute service improvement plans to better meet customer requirements.
- Communicate regularly with internal stakeholders to drive implementation of service improvements.

Drive change and continuous improvement throughout the customer fulfillment organization, specifically:

- Be a positive force for change and inspire others to change.
- Recommend and develop process and system improvements and communicate recommendations to the Customer Fulfillment Manager.
- Understand company objectives and take action to drive achievement of those objectives.

Exemplify and drive adherence to quality, safety and compliance standards, specifically:

- Model adherence to quality, compliance and/or safety requirements, and monitor the team’s adherence to these standards.
- Complete all quality, safety and compliance training within defined deadlines, and motivate others to do so.
- Report any quality, safety or compliance incidents to the appropriate individuals, and take immediate corrective action.

Required Qualifications:
**Education**:

- Bachelor’s degree a quantitative field such as Logistics, Accounting, Supply Chain, Business, Engineering etc.
- Supply chain or commercial exposure, with proven track record in at least one of the following: order management, supply planning, logistics, demand planning.
- Language skills: Fluent in English and Spanish. Portuguese a plus
- SAP / ERP software process knowledge advantage

Experiences:

- 5+ years of professional experience in the field of customer service, inside sales, and/or supply chain, optimally in chemicals or manufacturing.
- Order Management experience required.
- Proficient in relevant software, such as Microsoft Office and order entry systems.
- Balancing of commercial priorities and operational capabilities.
- Excellent and proactive communicator, connecting demand with supply side.
- High focus on data and metrics.

Know-how/skills:

- Focuses relentlessly on customers.
- Works well under pressure.
- Works well in teams.
- Pays attention to details.

Key competencies:

- Communication skills, including verbal, written and presentation
- Interpersonal skills, including the skill of persuasion.
- Analytical and problem-solving skills, including the ability to conduct a root cause analysis.
- Project management skills
- Conflict management skills
- Ability to c

  • Team Lead Pricing

    hace 4 días

    Heredia, Costa Rica Huntsman A tiempo completo

    Job Description: Team lead - Pricing & Back Office (Order Management) Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets. We operate...

  • Order to Cash Team Lead

    hace 5 días

    Heredia, Costa Rica British American Tobacco A tiempo completo

    **BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT COSTA RICA** **IS LOOKING FOR A** **TRILINGUAL - ORDER TO CASH TEAM LEAD (OTC)** **SENIORITY...

  • Team Lead, Account Management

    hace 5 días

    Heredia, Costa Rica LSEG (London Stock Exchange Group) A tiempo completo

    The Team Leader develops positive relationships with customers and Account Managers to drive account revenue retention and growth. By collaborating with internal partners, the Inside Sales Team Leader delivers outstanding service and a valuable solution. The position will lead a defined book of business aligned by customer segment within a geography and will...

  • Order Management Advisor

    hace 4 semanas

    Heredia, Costa Rica Huntsman A tiempo completo

    Job Description: Customer Service Advisor (Order Management) Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets. We operate more than...

  • Team Lead, Account Management

    hace 4 semanas

    Heredia, Costa Rica LSEG (London Stock Exchange Group) A tiempo completo

    The Inside Sales Team Leader is responsible for maintaining strong relationships with customers and Account Managers to drive account revenue retention and growth. By collaborating with internal partners, the Inside Sales Team Leader delivers exceptional service and a valuable solution. The position will manage a defined book of business aligned by customer...

  • Business Analyst Ii

    hace 3 semanas

    Heredia, Costa Rica VMware A tiempo completo

    **Why will you enjoy this new opportunity?** By joining Order2Cash BizOps, you will be engaged in delivering frictionless purchasing and consumption experiences for our customers, partners, and colleagues to accelerate our transition to a modern, multi-cloud SaaS future. Our core operational, order to cash areas include order management, SaaS and...

  • Business Analyst Ii, Order Management

    hace 6 días

    Heredia, Costa Rica VMware A tiempo completo

    **Why will you enjoy this new opportunity?** By joining Worldwide Business Operations, you will be engaged in delivering frictionless purchasing and consumption experiences for our customers, partners, and colleagues to accelerate our transition to a modern, multi-cloud SaaS future. Our core operational, order to cash areas include order management, SaaS...

  • R2r Team Lead

    hace 5 días

    Heredia, Costa Rica Brenntag A tiempo completo

    **R2R TEAM LEAD**: Our team in **Heredia** currently has an opening for a **R2R Team Lead** > **YOUR ROLE & RESPONSIBILITIES**: Oversee and monitor the GL accounting and reconciliation track and ensure smooth delivery of transactional activities. Ensure reconciliation and closing deadlines are met and in compliance with service levels, company policies and...

  • Production Supervisor, Team Lead

    hace 4 semanas

    Heredia, Costa Rica Boston Scientific Corporation A tiempo completo

    **Production Supervisor, Team Lead**: - Remote Eligible: Onsite- Onsite Location(s): Heredia, H, CR**Additional Locations**: N/A **Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and...

  • Production Supervisor, Team Lead

    hace 4 días

    Heredia, Costa Rica Boston Scientific Corporation A tiempo completo

    **Production Supervisor, Team Lead**: - Remote Eligible: Onsite- Onsite Location(s): Heredia, H, CR**Additional Locations**: N/A **Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and...

  • P2p Team Lead

    hace 4 semanas

    Heredia, Costa Rica Brenntag A tiempo completo

    **P2P TEAM LEAD**: Our team in **Heredia** currently has an opening for a **P2P Team Lead** > **YOUR ROLE & RESPONSIBILITIES**: - Oversee and monitor the AP team to ensure timely delivery of AP processes and promote continuous improvements. Ensure adequate resourcing and resolution of any operational issues for smooth processing of activities. - Ensure...

  • P2p Team Lead

    hace 5 horas

    Heredia, Costa Rica Brenntag A tiempo completo

    **P2P TEAM LEAD**: Our team in **Heredia** currently has an opening for a **P2P Team Lead** > **YOUR ROLE & RESPONSIBILITIES**: - Oversee and monitor the AP team to ensure timely delivery of AP processes and promote continuous improvements. Ensure adequate resourcing and resolution of any operational issues for smooth processing of activities. - Ensure...

  • Supply Chain Operations

    hace 7 días

    Heredia, Costa Rica Citi A tiempo completo

    Citi’s **Supply Chain Operations (SCO) **delivers secure buying and paying channels for third party vendors and employee reimbursements in 90+ countries globally as part of the broader **Chief Operating Office** **(COO)** organization. Our mission as the purchase to pay operations team (Supply Chain Operations) responsible for purchase orders, invoice...

  • Order Management Analyst

    hace 3 semanas

    Heredia, Costa Rica IBM A tiempo completo

    **Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...

  • Customer Service Team Lead Back Office

    hace 7 días

    Heredia, Costa Rica Huntsman A tiempo completo

    Job Description: Customer Service Team Lead Back Office Huntsman Corporation is a publicly traded global manufacturer and marketer of differentiated and specialty chemicals. Our chemical products number in the thousands and are sold worldwide to manufacturers serving a broad and diverse range of consumer and industrial end markets. We operate more than 70...

  • Team Lead

    hace 3 semanas

    Heredia, Costa Rica Digital Risk, LLC. A tiempo completo

    Company Description Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back Transformation approach. Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to...

  • Customer Service Team Lead

    hace 3 semanas

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Customer Service Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The Customer Service Lead will be the primary customer interface for trouble calls;...

  • Customer Service Team Lead

    hace 4 semanas

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Customer Service Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The Customer Service Lead will be the primary customer interface for trouble calls;...

  • Supplier Management Team Lead

    hace 4 semanas

    Heredia, Costa Rica Citi A tiempo completo

    **Responsibilities**: - The IT Business Unit Manager oversees and has responsibility for business planning initiatives for a business unit. - Functions in a Chief Of Staff capacity to ensure strategy is implemented appropriately. - Collaborates with IT functional/departmental executives and business leaders to create the business plan for IT. - Scans the...

  • Director Order to Cash

    hace 2 semanas

    Heredia, Costa Rica Stryker A tiempo completo

    **Why finance at Stryker?**: ***: Are you looking for a profitable and growing company with a great culture and reputation? Stryker is the only company with 40 consecutive years of sales growth and was recently named one of the Best Workplace in the WORLD by Fortune! Here, you will have many opportunities to learn and grow as we offer development...