Supply Chain Operations

hace 1 semana

Heredia, Costa Rica Citi A tiempo completo

Citi’s **Supply Chain Operations (SCO) **delivers secure buying and paying channels for third party vendors and employee reimbursements in 90+ countries globally as part of the broader **Chief Operating Office** **(COO)** organization.

Our mission as the purchase to pay operations team (Supply Chain Operations) responsible for purchase orders, invoice processing, payments of >$40billion per year and employee expense processing is to provide Global exemplary service with strong controls, driving enhanced user experience and superb customer/ supplier satisfaction, through simplification and standardization of processes and system automation, delivered by diverse, passionate and highly talented individuals.

**Job Purpose**:
The Purchase Order Lead is a senior level managerial role that reports to the Regional SCO Operations Head and is responsible for ensuring all Purchase Order Operations related functions are consistent across all SCO Citi Service Center (CSC) locations.

The Purchase Order Operations Lead will drive global standard procedures for the end-to-end purchase order requisitioning and creation operations process centered on the usage of the Procure to Pay (P2P) system and the guidelines and enforcement of the Citi Expense Management Policy. In addition to managing the global standards, operations and the functional team staff to meet or exceed service commitments, the position also requires close partnership with SCO’s System Ops, Citi Global Sourcing, Third Party Utility, Risk and Control teams, Citi Finance, ICRM, and various Citi Business Units (CRS, Legal Operations, HRSS). The position will also drive the strategy for when a purchase order is required, business receipt confirmation guidelines, the validation on proper use of expense commodities, monitoring and action of After-the-Fact purchase orders.

Specifically, this role:

- Assure performance and drive global standardization and automation of processes and improvement programs, in partnership with SCO Leadership Team and Global Process Owners
- Owns the end-to-end process standards across all regions and countries, being fully responsible for its implementation, as well as the effective adherence to global standards
- Oversees SCO Ops daily operations, monitoring Key Process Indicators (KPIs) and Key Risk Indicators (KRIs) daily/as published, tracking breaches to defined thresholds, and escalating issues to senior management as necessary
- Defines and executes the global process strategic agenda, including: Designing a global strategy roadmap to advance operational standardization (e.g., process, procedures, tools, metrics)

Defining and documenting a digitization/tools enhancement global roadmap, and partnering with System Ops on the design and implementation of solutions, including coordination of UAT testing as required

Driving global operations efficiency and productivity, identifying and sponsoring continuous improvement opportunities

Maintaining a global inventory of documented processes, procedures, exceptions, language and regulatory requirements

Training SCO Ops staff to better assimilate and adhere to global standards
- Co-designs global Capacity Plans with Region SCO Heads and actively participates in monthly reviews to continuously identify opportunities to improve operations’ productivity efficiency and effectiveness
- Co-defines Ops team’s process related goals with Region SCO Heads, setting clear targets that teams will be measured on
- Embeds a culture of coaching staff whilst actively monitoring and assessing peoples’ development needs and training opportunities
- Represents the global process on global Internal and External audits/regulatory matters, working hand-in-hand with Region SCO Heads to support local/regional audits and regulatory reviews
- Owns and drives global Corrective Action Plans (CAP) closures to ensure timely remediation of control failures
- Co-develops and maintains Continuity of Business (COB) plan with Regional SCO Heads, coordinating its testing periodically to ensure systems’ and teams’ readiness
- Builds and maintains relationships with Global Process Owners, and Region SCO Heads, in an effort to constantly refine, improve and share working best practices globally
- Supports and actively engages in SCO’s Global VOE initiatives

**Qualifications**:

- Operations and people management experience, preferably across multiple regions
- Strong knowledge of end-to-end P2P PO Operations processes including high level understanding of the Sourcing process
- Knowledgeable in P2P system.
- Demonstrated professional ethics and integrity in carrying out responsibilities to clients, peers, and franchise
- Proficient in Microsoft Office

**Skills and Competencies**:

- Strong leadership, influencing and matrix management skills, with ability to motivate diverse groups of individuals and successfully present information to seniors and stakeholders for collaboration
- Proven ability to infl

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