Aruba Services Supply Chain Ams Order Management

Aruba Services Supply Chain AMS Order Management Agent

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.Aruba is redefining the “IT EDGE”. Creating new customer experiences by building intelligent spaces and digital workspaces. We are focused on campus, branch, mobility and the IoT to transform business models with the combined power of compute, context, control and secure connectivity.

Aruba Global Services is a fast growing part of Aruba’s business, providing support, high touch services, and customer success services for the entire Aruba product portfolio. We are on the leading edge of Aruba’s transformation around Software as a Service, proactive and automated customer engagement, and personalized, mobile and digital next generation customer experiences

**_ Job Family Definition:_**

Responsible for planning, scheduling and coordinating demand/supply management, business processes and/or manufacturing/delivery of products and services to the company policy and country regulatory requirements. Partners with stakeholders to identify/implement opportunities for business process improvement to effectively manage costs, integrate new and existing businesses, and adapt to changes in the business and regulatory environment. Time horizon is typically focused on less than six months for forecasting/planning. Leading and working with cross-functional teams, creates and implements plans that enable the execution of business strategies. Participates in the process by which demand signals are developed, validated for alignment with transition plans, supply constraints identified, and an executable plan defined that meets financial and market share goals. Scope includes business execution processes related to lifecycle planning; order management (including allocation management, Available to Promise (ATP) / commit processes, business attainment tracking); logistics management (including inbound/outbound coordination and consolidation of domestic and international systems to support shipments); and inventory management (including analysis, optimization and velocity). Partners cross-functionally to develop, track and manage business metrics for the organization (may include customer availability, service levels, on-time delivery, supplier response time (SRTs), supply chain costs and inventory.

**_ Management Level Definition:_**

**In a typical day as a OM Leader - Aruba Services Supply Chain Americas, you would**
- Responsible for the Order Management Processes in the Americas region for Aruba Supply Chain Services.
- Interaction with other BU's and ASSC Teams and functions.
- Order management metrics to report out (weekly, monthly, quarterly).
- Project participation representing Order management.
- Contribute to achieve cost savings targets.
- Interaction with 3PL's in Logistics.
- Customer support.
- Manages a broad range of moderately complex supply chain processes, such as inventory analysis and planning, demand management, logistics management, and import/export operations typically with a large or complex global business unit.
- Identifies opportunities for process improvement and develops recommendations.
- Independently executes the demand and supply matching activities, connecting planning to execution, and identifying issues and their impact.
- Drives backlog management.
- Gathers demand data from country, region and account managers to synthesize information using complex analyses, and delivers demand signals to the supply base to contribute to demand forecasting.
- Coordinates or leads regional and global business unit planning teams to maintain and enhance the current business processes.
- Reviews performance metrics on a regular basis, identifying opportunities for improvement.
- Contributes to priority projects with complex analyses and assists in developing recommendations.
- Communicates requirements and guidelines to the regional and global business unit planning teams.
- Mentors junior-level staff.
- Coordinates, develops, and manages a Regulatory Trade Compliance program.

**_ Education and Experience Required: _**
- Flexible schedule. Supply Chain systems knowledge (SAP, SFDC, Easitool, GCSN). End to End handling of escalations and customer request until solution and/or problem solving for Aruba customers in the Americas region. Fluent in English and MS tools. Strong communication skills.
- First level university degree or equivalent experience; may have advanced university degree.
- Typically 4-6 years of experience in a supply chain function.
- Very Strong communication and influencing skills; mastery in English and local language.
- Experience communicating with suppliers and vendors.

**If you are**
- Strong understanding of supply chain processes (plan, source, make deliver).
- Very strong analytical and data modeling skills.
- Proven relationship management skills.
- Strong knowledge of Microsoft Office skills (Excel, Powe