Customer Service Specialist, Wondery

hace 13 horas


Heredia, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

Experience as a B2C Customer Support Specialist or similar Customer Service role in a digital subscription-based business
- Experience using help desk software and remote support tools, such as Intercom or Zendesk
- Experience using payment and billing software, such as Stripe

Key job responsibilities
- Monitor and respond to app reviews, with responses being completed within 3 hours of receipt during business hours; update review responses when bugs are resolved and new requested features are launched
- Monitor and respond to high-priority inquiries on weekends and holidays within 24 hours, as necessary, in coordination with your manager
- Triage and respond to billing disputes in a timely manner, in all cases before the dispute due dates provided by the card issuer
- Promptly report any product malfunctions to the Product and Marketing teams
- Gather customer feedback and share with our Product and Marketing teams
- Share feature requests and effective workarounds with other customer-facing team members
- Provide weekly reports to management on customer service volume and trends
- Inform customers about new features and functionalities
- Create and maintain customer-facing FAQs, videos and other support materials
- Various special projects related to hygiene of customer records in our systems
- Other duties, as assigned

About the team
Wondery, an Amazon company, is a premium podcast studio known for character-driven, binge-worthy stories including Dr. Death and Business Wars, and distribution of hit partner shows Morbid and How I Built This. Wondery was behind eight of the “Top 25 New Shows of 2021”, according to Podtrac. Over 50 shows from Wondery have hit #1 on Apple Podcasts including Scamfluencers and Twin Flames. Many Wondery podcasts have been adapted for scripted television or streaming series including Peacock and Apple TV+. Wondery has gained critical acclaim and commercial success for its immersive approach to sonic, emotionally driven storytelling.

Heredia, H, CRI
- Bachelor’s degree
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- Avid podcast listener, familiar with a variety of podcast apps



  • Heredia, Costa Rica KleeGlobal A tiempo completo

    North American High-Fashion Company and Online Store is seeking to hire: Customer Service Specialist – Fully Remote Requirements: • Minimum education level: High School Diploma; university studies preferred. • At least 5 years of experience in Customer Service roles within multinational companies. • Advanced English level (C1) with excellent...


  • Heredia, Costa Rica KleeGlobal S.A. A tiempo completo

    North American High-Fashion Company and Online Store is seeking to hire: Customer Service Specialist – Full Remote Requirements: • Minimum education level: High School Diploma; university studies preferred. • At least 5 years of experience in Customer Service roles within multinational companies. • Advanced English level (C1) with excellent...


  • Heredia, Costa Rica KleeGlobal S.A. A tiempo completo

    North American High-Fashion Company and Online Store is seeking to hire: Customer Service Specialist – Full Remote Requirements: • Minimum education level: High School Diploma; university studies preferred. • At least 5 years of experience in Customer Service roles within multinational companies. • Advanced English level (C1) with excellent...


  • AFZ - Heredia, CR -Building (AFZ) HP A tiempo completo

    Customer Service Specialist – Escalations & InsightsDescription -Job Summary• This role is responsible for acting as the point of contact for addressing basic customer concerns while managing records of all interactions to share insights with the internal teams. The role collects and analyzes customer feedback, escalates complex issues, and assists the...


  • Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The CS Supervisor will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The person will provide support, direction, monitoring, and coaching to the assigned team in...

  • Customer Service Agent

    hace 1 semana


    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Customer Service Agent will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. **Responsibilities**: - Confer with customers by telephone in...


  • Heredia, Costa Rica Infotree Global Solutions A tiempo completo

    Customer Service Representative Posición Presencial, oficina se ubica Heredia Zona Franca Americana AFZ Contrato indefinido. Variedad de Horarios **Requisitos**: Inglés avanzado. Título de bachillerato. Minimo 6 meses de experiência en call center. **Job Types**: Full-time, Temporary Pay: ₡500,000.00 - ₡550,000.00 per month **Education**: -...

  • Appeals Specialist

    hace 13 horas


    Heredia, Costa Rica GRUPO STT A tiempo completo

    ResponsibilitiesTriage incoming inventory for the Appeals team, validating appeal criteria is metCompose technical denial arguments for reconsideration, including both written and telephonicallyIdentify contract protection that can be leveraged to overturn denials.Overcome objections that prevent payment of the claim and gain commitment for payment through...


  • Heredia, Costa Rica Hewlett Packard A tiempo completo

    **Job Summary** - This role is responsible for collaborating with various teams to resolve customer issues, ensuring utmost customer satisfaction and seamless customer service experience. The role involves efficient handling of customer inquiries through multiple channels, meticulous tracking of open tickets, and diagnosing root causes for prompt...


  • Heredia, Costa Rica Equifax A tiempo completo

    Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you._**What you’ll do** - Be a point person for any escalations - Support the launch and enablement of new processes and tools for the customer...